Account Deletion & Data Deletion Policy

Saconde & Saconde, LLC
Effective Date: July 13, 2026
Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, New York, United States
Website: www.saconde.com
Mobile Applications: Saconde mobile applications, including applications made available for iOS, Android, or other supported platforms
Retail/Showroom Location: 521 W 26th St, Floor 5, New York, NY 10001
Contact: hello@saconde.com

1. PURPOSE AND SCOPE#

This Account Deletion and Data Deletion Policy explains how Saconde & Saconde, LLC (“Saconde,” “Company,” “we,” “us,” or “our”) handles requests to:

1. close, deactivate, or delete a Saconde account;
2. delete personal information associated with an account;
3. delete personal information when the individual does not have a Saconde account;
4. withdraw consent to certain processing activities;
5. delete photographs, videos, authentication materials, communications, or other content submitted to Saconde; and
6. exercise deletion rights available under applicable federal, state, or local privacy laws.

This Policy applies to personal information collected through or in connection with:

• www.saconde.com;
• Saconde mobile applications;
• Saconde buyer, seller, consignor, ambassador, or other user accounts;
• in-store or showroom transactions;
• purchases, returns, exchanges, consignments, buyouts, offers, authentication services, auctions, payouts, store credits, and gift cards;
• customer service communications;
• email, SMS, push notification, telephone, and social-media interactions;
• identity verification, fraud prevention, payment, payout, and transaction-review processes;
• promotions, referral programs, ambassador programs, events, waitlists, and surveys; and
• any other Saconde service that links to or references this Policy.

This Policy is intended to apply throughout the United States. The rights available to a particular person may depend on the person’s state of residence, the nature of the information, Saconde’s relationship with the person, and whether a particular law applies to Saconde or the relevant processing activity.

This Policy supplements Saconde’s Privacy Policy, Terms and Conditions, Buyer Terms or Terms of Sale, Seller Terms and Conditions, Payment and Payout Terms, and other applicable agreements. If another applicable policy provides greater rights or protections, the more protective provision will apply to the extent required by law.

2. ACCOUNT DELETION AND DATA DELETION ARE DIFFERENT#

Deleting a Saconde account and deleting personal information are related but distinct actions.

2.1 Account deletion#

Account deletion generally means that Saconde closes or disables the user’s ability to access and use the account. Following account deletion:

• the user may no longer be able to sign in;
• account preferences and saved settings may become inaccessible;
• saved addresses, wish lists, favorites, and similar account features may be removed;
• active benefits, offers, credits, rewards, or program participation may be affected;
• pending purchases, sales, consignments, returns, disputes, or payouts may need to be completed or resolved first; and
• the same username, email address, telephone number, or other credentials may not be immediately available for reuse.

Deleting an account does not necessarily require Saconde to delete every record connected with that account.

2.2 Data deletion#

Data deletion means deleting, de-identifying, aggregating, anonymizing, or otherwise rendering personal information no longer reasonably linkable to the individual, subject to applicable law and the retention exceptions described in this Policy.

Saconde may retain certain information after an account is deleted when the information is reasonably necessary for legal compliance, transaction records, fraud prevention, security, disputes, tax and accounting obligations, enforcement of agreements, protection of luxury goods, or other permitted purposes.

2.3 Marketing opt-out#

Deleting an account is not required to stop marketing communications. Users may separately:

• use the unsubscribe link in a marketing email;
• reply “STOP” to an eligible marketing text message;
• disable push notifications through the application or device settings;
• adjust available communication preferences; or
• contact hello@saconde.com.

Transactional, security, legal, payout, recall, fraud-prevention, and account-administration messages may still be sent when reasonably necessary or legally permitted.

3. HOW TO REQUEST ACCOUNT DELETION#

A user may request deletion of a Saconde account through any deletion method Saconde makes available, which may include:

3.1 In-app deletion#

Where available, a user may submit a deletion request through the Saconde application by navigating to an account, privacy, security, or settings menu and selecting the available account-deletion option.

The location and wording of this feature may change as the application is updated.

3.2 Website request#

A user may submit a request through any privacy-request or account-deletion form made available on www.saconde.com.

3.3 Email request#

A user may email hello@saconde.com with the subject line:

Account Deletion Request

The request should include sufficient information for Saconde to identify the relevant account, such as:

• the user’s full name;
• the email address or telephone number associated with the account;
• the type of account;
• the state of residence;
• whether the request concerns account deletion, personal-information deletion, or both; and
• any additional information reasonably needed to locate the account or verify the request.

Users should not send passwords, complete payment-card numbers, complete bank-account numbers, government identification numbers, or unnecessary copies of identification through ordinary email.

3.4 Requests made in person#

A person may ask for assistance at Saconde’s retail/showroom location. Saconde personnel may provide instructions or direct the person to an electronic request method. For security and recordkeeping purposes, Saconde may require the request to be completed through an authenticated account, online form, or verified email process.

3.5 Requests by non-account holders#

A person who does not have a Saconde account may request deletion of personal information by contacting hello@saconde.com and identifying the interaction, transaction, submission, communication, or other circumstances through which Saconde may have obtained the information.

4. WHAT HAPPENS AFTER AN ACCOUNT-DELETION REQUEST#

After receiving a deletion request, Saconde may:

1. acknowledge receipt of the request;
2. ask the requester to verify their identity or authority;
3. review the account for pending transactions, balances, disputes, investigations, or legal restrictions;
4. provide information about the consequences of deletion;
5. close or restrict the account;
6. delete or de-identify eligible personal information;
7. retain information covered by a legal or permitted retention exception;
8. notify applicable service providers, contractors, or other recipients when required by law; and
9. provide a response describing the action taken or the reason the request could not be fully completed.

Saconde may initially deactivate or restrict an account before permanently deleting eligible account information. This may be necessary to prevent unauthorized access, preserve transaction integrity, resolve pending activity, or allow deletion instructions to be processed across Saconde’s systems.

5. PENDING TRANSACTIONS AND OBLIGATIONS#

Saconde may delay account deletion or preserve access to limited account functions while any of the following remains pending:

• an uncompleted order;
• an unpaid amount;
• a pending refund, return, exchange, chargeback, or payment dispute;
• an outstanding store credit or gift-card issue;
• a pending seller payment or payout;
• an item submitted for evaluation, authentication, consignment, auction, buyout, repair, pickup, delivery, or return;
• an active consignment term;
• an ownership, authenticity, loss, damage, or condition dispute;
• an investigation involving suspected fraud, counterfeit goods, stolen property, sanctions, money laundering, or other unlawful activity;
• a legal hold, subpoena, court order, regulatory request, or law-enforcement request;
• an unresolved customer-service matter;
• an outstanding contractual duty; or
• another circumstance in which immediate deletion could interfere with the rights of Saconde, the requester, another consumer, a payment provider, a carrier, a marketplace, a law-enforcement agency, or another third party.

Submitting a deletion request does not cancel an order, rescind a sale, terminate a consignment, waive an amount owed, reverse a title transfer, eliminate a return obligation, or extinguish any rights or responsibilities arising before deletion.

6. IDENTITY VERIFICATION#

To protect users and prevent fraudulent or unauthorized deletion, Saconde may verify the requester’s identity before completing a request.

Depending on the nature and sensitivity of the information, verification may include:

• signing into the account;
• confirming control of the registered email address or telephone number;
• responding to a verification message;
• confirming information associated with recent transactions;
• providing a signed declaration;
• confirming a transaction, order, offer, consignment, or payout identifier;
• providing limited identifying documentation; or
• using another reasonable verification method.

Saconde will request only the information reasonably necessary to verify the request. Information provided for verification will be used for verification, security, fraud prevention, recordkeeping, and legal compliance.

Saconde may deny or limit a request if it cannot reasonably verify the requester’s identity or authority.

7. AUTHORIZED AGENTS#

Where applicable law permits, a consumer may authorize another person to submit a request on the consumer’s behalf.

Saconde may require:

• signed permission from the consumer;
• proof of the agent’s identity;
• proof of the agent’s authority;
• direct confirmation from the consumer;
• verification of the consumer’s identity; or
• valid documentation establishing a power of attorney, guardianship, conservatorship, or other legal authority.

Saconde may deny an agent request when the agent does not provide sufficient proof of authorization or when Saconde cannot reasonably verify the consumer.

Parents and legal guardians may submit requests on behalf of a child where permitted or required by law. Saconde may require proof of parental or legal authority.

8. INFORMATION GENERALLY ELIGIBLE FOR DELETION#

Subject to verification, technical feasibility, and legal exceptions, information eligible for deletion may include:

• account profile information;
• saved shipping or billing addresses;
• saved preferences;
• wish lists, favorites, and saved searches;
• marketing preferences;
• certain device identifiers;
• certain website or application activity;
• photographs or videos submitted by the user;
• product-interest information;
• certain customer-service communications;
• certain authentication submissions;
• certain referral or ambassador-profile information;
• information voluntarily submitted through forms, surveys, promotions, or waitlists; and
• other personal information that Saconde is not required or permitted to retain.

Saconde may satisfy a deletion request by permanently deleting the information, de-identifying it, aggregating it, anonymizing it, or otherwise rendering it no longer reasonably capable of being associated with the requester, where allowed by law.

9. INFORMATION SACONDE MAY RETAIN#

Saconde may deny, limit, or delay deletion, or retain particular information, when reasonably necessary and permitted by law.

9.1 Completing transactions and providing requested services#

Saconde may retain information needed to:

• complete the transaction for which the information was collected;
• process or document a purchase, sale, consignment, buyout, auction, return, exchange, payment, payout, refund, pickup, delivery, or shipment;
• honor a warranty, authenticity commitment, recall, or customer-service obligation;
• provide a product or service requested by the consumer;
• maintain a continuing business relationship reasonably anticipated by the consumer; or
• otherwise perform a contract between Saconde and the consumer.

9.2 Tax, accounting, and financial records#

Saconde may retain:

• invoices;
• receipts;
• order histories;
• purchase and sale records;
• payment and payout records;
• tax documentation;
• bookkeeping and accounting records;
• records of refunds and chargebacks;
• gift-card or store-credit records; and
• information required by financial institutions, payment processors, or applicable tax laws.

9.3 Fraud, counterfeit, stolen-property, and security prevention#

Because Saconde handles luxury goods and high-value transactions, Saconde may retain information reasonably necessary to:

• detect or prevent fraud;
• identify repeat fraudulent actors;
• investigate counterfeit or suspected counterfeit goods;
• identify stolen, unlawfully obtained, or misrepresented property;
• prevent abusive returns, payment fraud, payout fraud, chargebacks, identity theft, account takeovers, or promotional abuse;
• protect Saconde, its customers, sellers, consignors, employees, service providers, and the public;
• preserve chain-of-custody or provenance records;
• enforce transaction limits or account restrictions;
• maintain internal restricted-party or fraud-prevention records; or
• maintain security and integrity.

Information retained for these purposes may include names, contact details, device or network information, transaction records, identity-verification results, item photographs, serial numbers, authenticity findings, account histories, payment or payout indicators, and records of suspected misconduct.

9.4 Legal compliance#

Saconde may retain information needed to:

• comply with federal, state, local, or international law;
• respond to subpoenas, warrants, court orders, regulatory inquiries, tax audits, or law-enforcement requests;
• comply with recordkeeping, consumer-protection, anti-money-laundering, sanctions, stolen-property, secondhand-dealer, tax, employment, accessibility, or other legal obligations;
• establish, exercise, or defend legal claims;
• preserve evidence;
• comply with a litigation hold;
• investigate or respond to complaints;
• enforce Saconde’s agreements and policies; or
• protect the legal rights of Saconde or another person.

9.5 Safety, security, and error correction#

Saconde may retain information needed to:

• maintain system security;
• protect against malicious, deceptive, fraudulent, or illegal activity;
• prosecute persons responsible for illegal activity;
• detect security incidents;
• debug or repair errors;
• maintain the intended functionality of the Services; or
• protect the safety of individuals or property.

9.6 Internal uses permitted by law#

Saconde may retain information for internal uses that are reasonably aligned with the consumer’s expectations, compatible with the context in which the information was provided, and otherwise permitted by law.

9.7 Free speech, research, and public-interest purposes#

Where applicable, Saconde may retain information to:

• exercise or protect free-speech rights;
• protect another person’s lawful rights;
• engage in qualifying public-interest, scientific, historical, or statistical research; or
• comply with another exception expressly recognized by applicable law.

9.8 De-identified and aggregated information#

Saconde may retain information that has been de-identified, anonymized, or aggregated so that it cannot reasonably be linked to the requester.

Saconde will not attempt to re-identify de-identified information except as permitted by law, including to test whether de-identification methods remain effective.

10. TRANSACTION AND OWNERSHIP RECORDS#

Deletion of an account does not require Saconde to delete accurate records showing:

• that a transaction occurred;
• the item involved;
• the amount paid or received;
• the date and location of the transaction;
• shipping, delivery, or pickup information;
• title or ownership transfer;
• authenticity or condition determinations;
• the disposition of counterfeit, prohibited, abandoned, or disputed goods;
• tax treatment;
• the payment or payout method;
• commissions, fees, deductions, or credits;
• a return, refund, exchange, dispute, or chargeback; or
• the parties’ compliance with applicable agreements.

Saconde may restrict the use of retained transaction records so that they are used only for legitimate business, legal, security, fraud-prevention, accounting, or compliance purposes.

11. PHOTOGRAPHS, VIDEOS, AUTHENTICATION MATERIALS, AND ITEM RECORDS#

A deletion request may include photographs, videos, receipts, serial numbers, date codes, product identifiers, authenticity documents, ownership materials, or other item-related content.

Saconde may retain some or all of these materials when reasonably necessary to:

• document the condition or authenticity of an item;
• maintain transaction records;
• investigate counterfeit or stolen goods;
• respond to a dispute or chargeback;
• protect against repeat fraud;
• establish provenance or chain of custody;
• comply with law-enforcement or regulatory requirements;
• enforce Saconde’s agreements; or
• establish, exercise, or defend legal claims.

When deletion is required but complete deletion of an item record is not permitted or reasonably possible, Saconde may remove or obscure unnecessary identifiers while retaining the portions of the record required for permitted purposes.

12. IDENTITY-VERIFICATION INFORMATION#

Saconde may retain identity-verification records for the period reasonably necessary to:

• verify sellers, consignors, buyers, payees, or account holders;
• comply with fraud-prevention or legal obligations;
• prevent the creation of duplicate, deceptive, or unauthorized accounts;
• investigate unlawful activity;
• satisfy payment-provider or financial-partner requirements; or
• establish that Saconde completed a required verification.

Where appropriate, Saconde may retain the result of a verification rather than the underlying identification document.

Deletion of biometric login credentials stored locally on a user’s device is generally controlled through the device’s operating system. Saconde generally does not receive the underlying fingerprint, facial template, or other biometric credential used by Apple, Android, or another device provider to authenticate the user, unless expressly disclosed in a separate biometric notice.

13. THIRD-PARTY SERVICE PROVIDERS AND RECIPIENTS#

Saconde may use service providers and contractors for:

• cloud hosting;
• payment processing;
• payouts;
• identity verification;
• fraud detection;
• authentication;
• customer support;
• order management;
• shipping and delivery;
• analytics;
• communications;
• security;
• marketing; and
• other business operations.

When required by applicable law, Saconde will instruct relevant service providers or contractors to delete eligible personal information from their records.

Deletion may be subject to:

• the service provider’s independent legal obligations;
• the provider’s role as a separate controller or business;
• transaction, tax, fraud, security, or dispute-related retention;
• technical limitations involving backups or archives; and
• information that the third party obtained independently of Saconde.

A request submitted to Saconde does not necessarily delete information held independently by:

• a bank;
• a payment-card network;
• Stripe or another payment processor;
• a payout service;
• Apple;
• Google;
• a shipping carrier;
• a social-media platform;
• a marketplace;
• an authentication provider; or
• another independent third party.

Users may need to contact those organizations separately regarding information controlled independently by them.

14. BACKUPS, ARCHIVES, AND TECHNICAL LIMITATIONS#

Personal information may remain temporarily in encrypted backups, disaster-recovery systems, archives, logs, or other systems that are not used for ordinary business operations.

Where immediate deletion from a backup is not reasonably possible, Saconde may:

• isolate the information from active use;
• prevent the information from being restored except for disaster recovery, security, or legal purposes;
• delete or overwrite the information according to the applicable backup cycle; and
• apply the deletion request if the information is restored to an active system.

Deletion from backup or archived systems may take longer than deletion from active production systems. Saconde will handle backup deletion within the period required by applicable law.

15. RESPONSE TIMES#

Saconde will respond within the period required by applicable law.

Depending on the applicable law, Saconde generally will respond within approximately 45 days after receiving a verifiable request. Saconde may extend the response period when reasonably necessary and legally permitted based on the complexity or number of requests. When an extension is used, Saconde will provide notice as required by law.

The response period may not begin until Saconde receives the information reasonably needed to verify the requester’s identity or authority.

Requests involving backups, archived information, complex seller or consignment transactions, fraud investigations, legal holds, or multiple systems may require additional processing time where permitted by law.

16. FEES AND REPETITIVE REQUESTS#

Saconde generally will not charge a fee for a valid deletion request.

To the extent permitted by law, Saconde may charge a reasonable fee or deny a request that is:

• manifestly unfounded;
• excessive;
• technically unreasonable;
• repetitive; or
• submitted primarily to disrupt Saconde’s operations.

Before charging a fee or denying a request on this basis, Saconde will evaluate the circumstances and provide any explanation required by applicable law.

17. DENIALS AND PARTIAL DENIALS#

Saconde may deny or partially deny a deletion request when:

• Saconde cannot reasonably verify the requester;
• the requester does not have authority to act for the consumer;
• an applicable legal exception permits or requires retention;
• the request concerns information that Saconde does not maintain;
• the information is de-identified or not reasonably linkable to the requester;
• completing the request would impair the rights or safety of another person;
• the request conflicts with a legal hold or lawful government request;
• the request is manifestly unfounded, excessive, or abusive;
• Saconde is not required to honor the request under the applicable law; or
• another legally permitted basis applies.

When required by law, Saconde will explain the basis for the denial and provide instructions for submitting an appeal.

18. APPEALS#

Residents of states that provide a right to appeal may appeal Saconde’s denial of a privacy request by emailing hello@saconde.com with the subject line:

Privacy Request Appeal

The appeal should include:

• the requester’s name;
• the email address associated with the original request;
• the date of the original request;
• the decision being appealed; and
• a brief explanation of why the requester believes the decision should be reconsidered.

Saconde will review and respond to the appeal within the time required by applicable law.

If an appeal is denied, Saconde will provide any information required by applicable law regarding how the requester may contact the appropriate state attorney general or regulatory authority.

19. RECREATING AN ACCOUNT AFTER DELETION#

A former user may be permitted to create a new Saconde account after deletion, but Saconde does not guarantee that:

• prior preferences, wish lists, records, or settings can be restored;
• the same username or account identifier will be available;
• prior program status, benefits, discounts, or promotional eligibility will be restored;
• deleted content can be recovered; or
• a new account will be approved.

Saconde may refuse or restrict a new account where permitted by law, including when necessary to prevent fraud, enforce prior restrictions, protect users, or comply with legal obligations.

20. EFFECT ON STORE CREDIT, GIFT CARDS, REWARDS, AND PROMOTIONS#

Before requesting account deletion, users should review any:

• purchased gift-card balance;
• store credit;
• promotional credit;
• referral benefit;
• ambassador benefit;
• reward;
• pending discount;
• claim;
• return;
• refund; or
• payout.

Account deletion does not eliminate rights in purchased gift cards or other property that cannot legally be forfeited. However, the user may need to provide sufficient proof of ownership to access or use a balance after the account is deleted.

Promotional credits, rewards, referral benefits, and similar discretionary benefits may expire, be cancelled, or become unavailable upon account deletion in accordance with the applicable program terms and law.

21. CHILDREN’S INFORMATION#

Saconde’s Services are not directed to children under 13, and Saconde does not knowingly collect personal information online from children under 13 without legally required parental consent.

A parent or legal guardian who believes that a child has provided personal information to Saconde may contact hello@saconde.com and request review and deletion.

Saconde may take reasonable steps to verify:

• the identity of the parent or guardian;
• the adult’s relationship to the child; and
• the child’s identity or the relevant account.

Saconde will delete eligible children’s information as required by the Children’s Online Privacy Protection Act and other applicable laws, subject to legally permitted retention.

For teenagers and minors covered by applicable state privacy laws, Saconde will provide deletion and consent-withdrawal rights as required by those laws.

22. CONSUMER HEALTH DATA#

Saconde does not intend to collect health information for diagnosis, treatment, insurance, or healthcare purposes.

However, certain information voluntarily provided by a user—such as accessibility needs, measurements, mobility information, or communications that could reveal health-related information—may be treated as consumer health data under certain state laws.

Where an applicable consumer health privacy law applies, a consumer may request deletion of covered consumer health data. Saconde will process the request in accordance with applicable law, which may require deletion from active systems and notification to relevant affiliates, processors, service providers, or other recipients.

Deletion from archived or backup systems may be delayed for the period expressly allowed by applicable law, provided the information is not used for another purpose during that period.

23. STATE PRIVACY RIGHTS#

Depending on the requester’s state of residence and whether the applicable law applies to Saconde or the relevant processing, residents may have the right to:

• confirm whether Saconde processes their personal information;
• access personal information;
• correct inaccurate information;
• obtain a portable copy of information;
• delete personal information;
• opt out of certain sales, sharing, targeted advertising, or profiling;
• withdraw consent to processing sensitive information;
• use an authorized agent;
• appeal a denied request; and
• receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights may arise under comprehensive or specialized privacy laws in states including California, Colorado, Connecticut, Delaware, Florida, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, and other jurisdictions that adopt or amend applicable privacy laws.

Saconde will apply newly effective state privacy requirements to covered requests as required by law, even when a state is not expressly named in this Policy.

23.1 California residents#

Subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act, eligible California residents may request deletion of personal information collected from or about them, subject to statutory exceptions.

Saconde may retain information when reasonably necessary for purposes permitted by California law, including completing transactions, security and integrity, debugging, legal compliance, exercising legal rights, and certain compatible internal uses.

California residents will not receive discriminatory treatment for exercising applicable privacy rights. However, deletion may affect features that require the deleted information.

23.2 Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia residents#

Where the relevant state privacy law applies, eligible residents may request deletion of personal data provided by or obtained about them, subject to applicable exceptions.

Residents may also have a right to appeal a denial. Appeal procedures are described in Section 18.

23.3 Washington and Nevada consumer health data#

Where applicable, residents of Washington, Nevada, and other jurisdictions with consumer health privacy laws may request deletion of covered consumer health data, subject to applicable exceptions and backup-deletion periods.

23.4 Other states#

Residents of states not specifically listed retain all rights available under applicable law. Saconde will not interpret the omission of a state from this Policy as limiting any legally available right.

24. NON-DISCRIMINATION#

Saconde will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Saconde will not, solely because a person submitted a lawful deletion request:

• deny goods or services;
• charge a different price;
• provide a different level or quality of service; or
• retaliate against the person,

except where a difference is reasonably related to the value of the information, necessary because the requested service requires the information, part of a lawful loyalty or incentive program, or otherwise permitted by law.

Certain account features cannot function without necessary information. For example, Saconde may be unable to maintain an account, ship an order, issue a payout, authenticate access, or preserve a wish list after the relevant information has been deleted.

25. DATA RETENTION#

Saconde retains personal information only for as long as reasonably necessary and proportionate for the purposes for which it was collected or another permitted purpose, including:

• providing the Services;
• completing transactions;
• maintaining business and financial records;
• complying with legal obligations;
• resolving disputes;
• preventing fraud and counterfeit transactions;
• maintaining security;
• enforcing agreements;
• protecting property and legal rights; and
• establishing, exercising, or defending legal claims.

Different categories of information may have different retention periods. Retention may be based on:

• the duration of the customer relationship;
• the type and value of the transaction;
• applicable limitation periods;
• tax and accounting requirements;
• fraud and security risks;
• obligations imposed by payment providers, financial institutions, carriers, insurers, authentication providers, or marketplaces;
• active or reasonably anticipated disputes; and
• legal or regulatory requirements.

When information is no longer reasonably necessary, Saconde may delete, anonymize, aggregate, or securely dispose of it.

26. SECURITY OF DELETION REQUESTS#

Saconde uses reasonable administrative, technical, and physical safeguards designed to protect deletion requests and the information used to verify them.

No storage, transmission, or deletion process can be guaranteed to be completely secure. Users are responsible for protecting account credentials and promptly notifying Saconde of suspected unauthorized access.

Saconde will not complete a deletion request solely based on an unverified communication when doing so could expose the account or information to unauthorized deletion.

27. APPLE APP STORE AND GOOGLE PLAY ACCOUNT-DELETION ACCESS#

Where Saconde’s mobile application permits a user to create an account, Saconde will provide a reasonably accessible method for the user to initiate account deletion in accordance with applicable platform requirements.

Saconde may provide:

• an in-app deletion option;
• a website-based deletion-request page; and
• an email-based request process.

Removing or uninstalling the Saconde application from a device does not delete the user’s Saconde account or personal information. The user must submit a deletion request through one of the methods described in this Policy.

Deleting a Saconde account does not delete the user’s Apple ID, Google Account, payment-provider account, social-media account, or any other independently controlled third-party account.

28. CHANGES TO THIS POLICY#

Saconde may update this Policy periodically to reflect:

• changes to the Services;
• new account-deletion features;
• changes in technology;
• new state or federal privacy laws;
• regulatory guidance;
• app-store requirements;
• security practices; or
• business operations.

The updated Policy will be posted with a revised effective date. Where required by law, Saconde will provide additional notice or obtain consent before applying a material change.

29. CONTACT SACONDE#

Questions, account-deletion requests, data-deletion requests, authorized-agent requests, and appeals may be directed to:

Saconde, LLC
521 W 26th St, Floor 5
New York, NY 10001
United States

Website: www.saconde.com
Email: hello@saconde.com

For faster processing, use one of the following email subject lines:

• Account Deletion Request
• Personal Data Deletion Request
• Authorized Agent Request
• Privacy Request Appeal

Please do not send passwords, full payment-card numbers, full bank-account numbers, or unnecessary sensitive identification documents through ordinary email.