Saconde & Saconde, LLC — Return, Shipping, Final Sale & Authenticity Claim Policy — Effective Date: July 10, 2026
Saconde & Saconde, LLC
Effective Date: July 10, 2026
Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, New York, United States
Website: www.saconde.com
Mobile Applications: Saconde mobile applications, including applications made available for iOS, Android, or other supported platforms
Retail/Showroom Location: 521 W 26th St, Floor 5, New York, NY 10001
Contact: hello@saconde.com
This Return, Shipping, Final Sale, and Authenticity Claim Policy (the “Policy”) governs purchases of merchandise from Saconde & Saconde, LLC (“Saconde,” “Company,” “we,” “us,” or “our”) through any Saconde-operated or authorized sales channel, including, as applicable:
This Policy applies to customers located throughout the United States, including residents of all 50 states and the District of Columbia, except to the extent a separate written policy expressly applies to a particular transaction, product, promotion, jurisdiction, or third-party sales channel.
SACONDE'S GENERAL POLICY IS THAT ALL SALES ARE FINAL. Except where required by applicable law or expressly agreed to by Saconde in a separate writing, Saconde does not accept returns, exchanges, cancellations, or requests for store credit based on buyer's remorse, changed preferences, fit, size, color preference, market-value changes, or other reasons unrelated to a legally protected claim.
Nothing in this Policy is intended to waive, disclaim, restrict, or limit any consumer right, warranty, remedy, cancellation right, refund right, or other protection that cannot lawfully be waived, disclaimed, restricted, or limited under applicable federal, state, or local law.
If this Policy conflicts with a mandatory provision of applicable law that cannot be waived by agreement, the mandatory provision of law will control solely to the extent of the conflict.
Unless otherwise required by applicable law or expressly agreed to by Saconde in writing, ALL SALES ARE FINAL.
To the fullest extent permitted by applicable law, Saconde does not offer or provide:
This final-sale policy applies, to the fullest extent permitted by law, to:
Final sale does not eliminate any remedy that applicable law requires Saconde to provide for merchandise that is materially misrepresented, counterfeit, nonconforming, defective in a manner covered by a non-waivable legal warranty, or otherwise subject to a mandatory statutory remedy.
Saconde intends to provide notice of its final-sale policy before or at the time of purchase through one or more appropriate methods, which may include:
For purchases made at Saconde's New York physical location, Saconde may conspicuously display its refund policy at each cash register or point of sale, at each public entrance, on merchandise, or through another method permitted by applicable New York law.
For online and mobile-app transactions, Saconde may require the customer to affirmatively acknowledge this Policy by checking a box, tapping an acceptance button, completing checkout after being presented with a conspicuous hyperlink, or through another legally permissible method.
A customer's purchase is governed by the version of this Policy made available or otherwise applicable at the time of the transaction, subject to mandatory law.
Purchases made at Saconde's physical retail store, showroom, office, or other physical sales location in New York are final sale except where otherwise required by law.
Saconde will conspicuously post or otherwise disclose its refund policy in the manner required by applicable New York law. Customers should review the posted policy before completing a purchase.
Nothing in this section limits any remedy that a customer may have under applicable New York law that cannot legally be waived.
In-store customers are strongly encouraged to inspect merchandise before completing the transaction. Upon request and where reasonably practicable, customers may ask questions concerning an item's condition, measurements, accessories, provenance information available to Saconde, and other material characteristics before purchase.
Acceptance of merchandise after an opportunity for inspection does not waive any legal right that cannot lawfully be waived.
Many items sold by Saconde are pre-owned, vintage, consigned, collectible, rare, discontinued, previously handled, repaired, restored, altered, or otherwise not new.
Such merchandise may exhibit characteristics including:
To the fullest extent permitted by law, conditions and characteristics that are accurately disclosed in the listing, condition report, photographs, videos, communications, or otherwise before purchase do not constitute a defect, damage, misrepresentation, or basis for a return or refund merely because the customer later becomes dissatisfied with them.
Customers are responsible for carefully reviewing all available:
before completing a purchase.
Nothing in this section permits Saconde to materially misrepresent merchandise or eliminates any non-waivable right or remedy under applicable law.
Saconde makes commercially reasonable efforts to describe and photograph merchandise accurately. However, because many products are pre-owned, vintage, handmade, collectible, consigned, repaired, restored, altered, or previously handled:
Customers should ask questions before purchase if any particular characteristic is material to their purchasing decision.
Nothing in this section permits Saconde to materially misrepresent an item or eliminates any non-waivable legal remedy.
Saconde reserves the right, subject to applicable law, to correct bona fide typographical, technical, inventory, availability, image, description, or pricing errors.
An automated order confirmation or payment authorization does not necessarily constitute final acceptance of an order.
To the fullest extent permitted by law, Saconde may cancel an order before shipment, delivery, pickup, or other fulfillment where:
If Saconde cancels an order after collecting payment and before providing the merchandise, Saconde will refund the amount required by applicable law.
Saconde takes authenticity seriously. Depending on the item and circumstances, Saconde may use:
No authentication method is infallible. Except where prohibited by applicable law, an authenticity determination represents Saconde's good-faith professional or commercial assessment based on the information, methods, technologies, expertise, and evidence reasonably available at the time of review.
Saconde does not knowingly sell counterfeit merchandise.
A customer who believes that merchandise purchased from Saconde is not authentic should contact Saconde promptly at hello@saconde.com and provide sufficient information to permit a meaningful investigation.
To the fullest extent permitted by applicable law, Saconde may require:
Saconde may require the customer to cooperate reasonably with an authenticity investigation.
Saconde's acceptance of a claim for review does not constitute an admission of liability, inauthenticity, misrepresentation, or wrongdoing.
Certain Saconde merchandise may be delivered with an authentication tag, security tag, tamper-evident tag, seal, label, or other protective device.
Customers asserting an authenticity claim should preserve the tag fully attached and untampered with whenever reasonably possible.
Removal, cutting, detachment, alteration, replacement, damage, or tampering with a Saconde security or authentication tag may materially affect Saconde's ability to determine whether:
Accordingly, Saconde may consider tag removal or tampering as relevant evidence when evaluating a claim and may deny a voluntary return, courtesy accommodation, or contractual claim where the absence or alteration of the tag prevents reasonable verification.
However, removal, damage, or alteration of a security or authentication tag does not conclusively establish that an item is authentic and does not waive, eliminate, or restrict any non-waivable right or remedy available under applicable law.
Saconde may also deny a claim where credible evidence establishes item substitution, fraudulent alteration, intentional tampering, or other fraud, subject to applicable law.
If Saconde determines, or applicable law finally establishes, that an item sold by Saconde was counterfeit or materially misrepresented as authentic, Saconde will provide the remedy required by applicable law.
Depending on the circumstances and applicable law, this may include:
Saconde may require return or surrender of the merchandise where legally permitted. Saconde will not knowingly facilitate the unlawful trafficking, redistribution, or resale of counterfeit merchandise.
Nothing in this Policy requires Saconde to return counterfeit merchandise to commerce where doing so would violate applicable law.
Claims concerning:
should be reported to Saconde promptly after discovery.
Saconde may request reasonable evidence necessary to investigate the claim, including:
Failure to provide reasonably requested evidence or to preserve relevant merchandise and packaging may affect Saconde's ability to investigate and may result in denial of a contractual or voluntary claim where permitted by law.
No customer deadline stated in this Policy eliminates a legal claim or remedy that applicable law provides for a longer mandatory period.
Shipping and processing times are estimates unless Saconde expressly provides a legally binding guaranteed delivery date in writing.
Orders may be delayed because of:
For orders placed by internet, mobile application, telephone, mail, or another remote method, Saconde will comply with applicable federal and state requirements governing shipment timing, delay notices, consent to delays, cancellations, and refunds.
Where applicable law requires Saconde to obtain a customer's consent to a shipping delay or provide a right to cancel an unshipped order, Saconde will do so.
For consumer transactions, risk of loss will transfer in accordance with applicable law.
Where Saconde is required or authorized to ship merchandise to a consumer, risk of loss generally remains with Saconde until the merchandise is delivered to the customer or the customer's designated recipient, except where applicable law provides otherwise.
Where the customer independently selects and contracts with a carrier not offered or arranged by Saconde, risk of loss may transfer upon delivery to that carrier to the extent permitted by applicable law.
Title to merchandise transfers at the time provided by applicable law and the applicable transaction terms.
Nothing in this Policy is intended to shift risk of loss to a consumer earlier than applicable law permits.
Saconde may implement additional safeguards for high-value or higher-risk transactions, including:
Customers are responsible for providing a complete, accurate, and deliverable shipping address.
To the extent permitted by law, Saconde is not responsible for losses, delays, or additional expenses caused by a customer's:
Carrier records, including delivery scans, photographs, signatures, GPS information, pickup confirmations, and tracking records, may be considered as evidence of shipment, attempted delivery, pickup, or delivery but will not be treated as irrebuttable proof where applicable law provides otherwise.
Customers should promptly notify Saconde of a lost, stolen, misdelivered, delayed, or damaged shipment.
Saconde may require reasonable cooperation with:
Depending on the circumstances, Saconde may request:
Saconde's responsibility for lost, stolen, misdelivered, delayed, or damaged merchandise will be determined under applicable law, the applicable carrier arrangement, and the facts of the transaction.
Nothing in this Policy eliminates any mandatory consumer remedy.
For merchandise picked up at a Saconde store, showroom, office, event, or other physical location, Saconde may require:
The customer should inspect the merchandise before accepting possession.
Release of merchandise to a person whom the customer validly authorized to collect it may constitute delivery to the customer to the extent permitted by applicable law.
Acceptance after inspection does not waive any right or remedy that cannot lawfully be waived.
A customer's refusal of delivery, failure to retrieve a package, failure to satisfy reasonable carrier delivery requirements, or provision of an incorrect or incomplete shipping address does not automatically cancel a final-sale transaction except where applicable law provides otherwise.
To the fullest extent permitted by law, a customer whose acts or omissions cause merchandise to be returned to Saconde may be responsible for reasonable and actually incurred:
Saconde will not impose a fee prohibited by law.
If merchandise is returned to Saconde, Saconde may require payment of applicable lawful re-shipping charges before re-shipment.
Saconde will handle unclaimed or abandoned property in accordance with applicable law and will not deem merchandise legally abandoned merely because of an arbitrary contractual deadline where applicable law requires additional notice, procedures, or waiting periods.
International orders are final sale to the fullest extent permitted by applicable law.
International customers are responsible for determining whether merchandise may lawfully be imported into the destination country and for paying applicable:
Saconde will not:
International consumer rights may vary by destination. Nothing in this Policy waives a consumer protection that cannot lawfully be waived under the law applicable to the transaction.
To the fullest extent permitted by applicable law, the following charges are non-refundable after being earned, incurred, or paid to a third party:
If Saconde is legally required to refund any such charge, Saconde will comply with applicable law.
Saconde will not impose or retain a fee in violation of applicable consumer-protection law.
Gift cards, gift certificates, and store credits purchased for monetary consideration are governed by applicable federal, state, and local laws.
Saconde will comply with applicable laws concerning:
Where applicable state law requires cash redemption of a remaining balance, Saconde will provide redemption to the extent required by that law.
For New York customers, Saconde will comply with applicable New York requirements governing expiration, fees, disclosures, and cash redemption of covered gift cards and gift certificates.
The rights applicable to a purchased gift card may depend on the state whose law applies to the transaction and the nature of the particular card or certificate.
Credits issued without full monetary consideration—including promotional credits, courtesy credits, loyalty rewards, referral credits, giveaway credits, influencer promotions, discount codes, goodwill credits, and similar promotional value—may be subject to separate terms.
To the fullest extent permitted by law, promotional credits may:
Saconde will not characterize purchased monetary value as a promotional credit for the purpose of avoiding applicable gift-card or consumer-protection laws.
Except for warranties that cannot lawfully be excluded or disclaimed, and except for any express written warranty expressly provided by Saconde, merchandise is sold in its disclosed condition and, to the fullest extent permitted by applicable law, on an “AS IS” and “WITH ALL FAULTS” basis.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SACONDE DISCLAIMS IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
However:
Accordingly, any disclaimer in this Policy applies only to the maximum extent permitted by the law applicable to the particular customer and transaction.
Saconde may conduct reasonable verification before accepting, processing, shipping, releasing, or completing an order.
Verification may include:
Subject to applicable law, Saconde may delay, decline, or cancel a transaction where Saconde reasonably suspects:
Saconde will not unlawfully discriminate or refuse service for a prohibited reason.
Nothing in this Policy prohibits a customer from exercising a lawful right to dispute a charge with a card issuer, bank, payment provider, or other financial institution.
Customers should not knowingly submit false, misleading, fraudulent, or materially inaccurate information in connection with a chargeback or payment dispute.
Saconde may contest a chargeback or payment dispute and may submit relevant evidence, including:
Where permitted by law, Saconde may pursue remedies for knowingly fraudulent transactions, fraudulent chargebacks, theft, intentional misrepresentation, or other unlawful conduct.
Nothing in this section waives or limits a customer's rights under the Fair Credit Billing Act, Electronic Fund Transfer Act, applicable card-network rules, state law, or other applicable law.
Saconde may refuse, cancel, hold, investigate, or report a transaction where it reasonably suspects:
Where appropriate or legally required, Saconde may cooperate with:
Nothing in this Policy requires Saconde to ship, transfer, return, destroy, release, or otherwise handle merchandise or funds in a manner prohibited by law or a valid legal order.
This Policy applies to purchases through Saconde-operated or authorized sales channels unless a separate policy expressly applies.
For purchases made through a third-party marketplace, live-selling platform, social-commerce platform, or other third-party sales channel, mandatory platform rules may also apply.
If a mandatory platform rule or applicable law provides a consumer right that cannot be waived by this Policy, that mandatory rule or law will control to the extent of the conflict.
Customers should review both Saconde's applicable policies and the governing terms of any third-party platform used to complete the transaction.
Subject to applicable law, Saconde reserves the right to refuse service, limit quantities, cancel orders before fulfillment, require additional verification, or decline future transactions based on legitimate business, security, fraud-prevention, inventory, safety, legal, or compliance considerations.
Saconde will not exercise this right on a basis prohibited by applicable federal, state, or local anti-discrimination or consumer-protection law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SACONDE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM A PURCHASE OR USE OF MERCHANDISE.
To the fullest extent permitted by applicable law, Saconde's aggregate liability arising from a particular product transaction will not exceed the amount actually paid to Saconde for the merchandise giving rise to the claim.
However, these limitations do not apply to the extent prohibited by applicable law and do not exclude or limit liability that cannot lawfully be excluded or limited, which may include, depending on applicable law, liability for:
Some states do not permit certain exclusions or limitations of damages. Accordingly, these limitations apply only to the maximum extent permitted by the law applicable to the particular transaction and claim.
Consumer-protection laws vary among the 50 states and the District of Columbia.
Nothing in this Policy is intended to waive, restrict, disclaim, or eliminate a right or remedy that cannot legally be waived under applicable federal, state, or local law.
Depending on the customer's state, applicable law may provide rights concerning:
Where a mandatory consumer-protection law applies and conflicts with this Policy, Saconde will comply with that law solely to the extent required.
The fact that a particular state-specific right is not individually identified in this Policy does not eliminate that right where applicable law makes it non-waivable.
For transactions subject to California law, nothing in this Policy waives any right or remedy that cannot lawfully be waived under applicable California consumer-protection law.
Any disclaimer of implied warranties, limitation of remedies, final-sale provision, or other contractual restriction applies to California consumers only to the extent enforceable under applicable law.
Saconde will also comply with applicable California requirements concerning gift certificates and gift cards, including cash-redemption requirements where applicable.
For transactions subject to New York law, Saconde will comply with applicable New York requirements governing the disclosure of refund policies for retail sales.
For purchases made at Saconde's New York physical retail location, Saconde will conspicuously post its refund policy as required by applicable law.
Nothing in this Policy limits a New York consumer's non-waivable rights concerning deceptive acts or practices, materially misrepresented goods, applicable warranties, gift cards, shipping, or other mandatory protections.
Certain jurisdictions impose heightened restrictions on warranty disclaimers, limitations of remedies, consumer waivers, or unfair and deceptive business practices.
Any disclaimer, exclusion, limitation, final-sale provision, or waiver in this Policy applies only to the extent enforceable in the jurisdiction governing the particular transaction or claim.
Where applicable law prohibits or restricts a contractual provision, that provision will be interpreted and enforced only to the maximum extent lawfully permissible.
Except where applicable consumer-protection law requires otherwise, this Policy and transactions with Saconde will be governed by the laws of the State of New York, without regard to conflict-of-law principles.
However, this choice-of-law provision does not deprive a consumer of the protection of a mandatory law of the consumer's state of residence or another jurisdiction where such protection cannot lawfully be waived by contract.
This Policy should be read together with Saconde's applicable:
Any arbitration agreement, jury-trial waiver, class-action waiver, governing-law provision, or dispute-resolution procedure applicable to a transaction should be governed by Saconde's applicable Terms of Use, Buyer Terms, Terms of Sale, or other controlling agreement rather than unnecessarily duplicated or inconsistently stated in this Policy.
If another Saconde agreement contains a valid dispute-resolution provision applicable to the transaction, that provision will govern according to its terms, subject to applicable law.
If any provision of this Policy is determined to be invalid, illegal, or unenforceable in a particular jurisdiction or circumstance, that provision will be enforced to the maximum extent permitted by law and, where permitted, modified only to the minimum extent necessary to make it enforceable.
The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions, except where applicable law requires otherwise.
Saconde's failure to enforce a provision of this Policy on one occasion does not constitute a waiver of its right to enforce that provision or another provision in the future.
Any voluntary accommodation, courtesy refund, credit, exchange, claim review, or other exception granted by Saconde in a particular case does not create a continuing obligation or modify Saconde's general final-sale policy.
This section does not limit any right that cannot legally be waived.
Saconde may revise this Policy from time to time to reflect changes in:
The version of this Policy in effect and presented or otherwise applicable at the time of purchase will generally govern that transaction, unless a subsequent change is required by applicable law or expressly agreed upon by Saconde and the customer.
Material retroactive changes will not be applied to completed transactions where doing so would violate applicable law.
Questions, shipping claims, authenticity concerns, and other inquiries concerning this Policy may be directed to:
Saconde, LLC
521 W 26th St, Floor 5
New York, NY 10001
Email: hello@saconde.com
Website: www.saconde.com
By completing a purchase from Saconde, the customer acknowledges, to the extent permitted by applicable law, that the customer:
SACONDE'S GENERAL POLICY IS THAT ALL SALES ARE FINAL. NOTHING IN THIS POLICY LIMITS ANY NON-WAIVABLE RIGHT OR REMEDY PROVIDED BY APPLICABLE LAW.