Terms of Sale

Saconde & Saconde, LLC
Revised: July 10, 2026
Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, United States
Website: www.saconde.com

1. INTRODUCTION AND ACCEPTANCE OF TERMS#

These Buyer Terms & Conditions / Terms of Sale (“Buyer Terms,” “Terms”) govern all purchases of products, merchandise, and other goods from Saconde & Saconde, LLC (“Saconde,” “Company,” “we,” “us,” or “our”).

These Terms apply to purchases made through or in connection with:

• the Saconde website, including Saconde.com and any authorized subdomains;
• any Saconde mobile application, including applications made available for iOS, iPadOS, Android, or other mobile operating systems;
• any Saconde desktop application or other digital platform;
• physical retail stores, showrooms, offices, pop-up locations, events, or other physical locations operated by or on behalf of Saconde;
• remote invoices and payment links;
• telephone, email, text message, direct-message, or customer-service-assisted transactions;
• authorized social-commerce or marketplace channels;
• in-person transactions; and
• any other sales channel expressly authorized by Saconde.

Collectively, these channels and related purchasing services are referred to as the “Services.”

By placing an order, submitting payment, completing a purchase, clicking a button indicating acceptance, or otherwise purchasing an item through the Services, you (“Buyer,” “Customer,” or “you”) acknowledge that you have read, understood, and agreed to be bound by these Terms.

Your general access to and use of Saconde's website, applications, accounts, software, and platform features may also be governed by separate Terms of Use or Terms of Service. In the event of a conflict concerning the purchase, sale, payment, delivery, condition, authenticity, or return of a product, these Buyer Terms shall control to the extent of that conflict, unless otherwise required by applicable law.

Nothing in these Terms limits or waives any right or remedy that cannot lawfully be limited or waived.

2. ELIGIBILITY TO PURCHASE#

To make a purchase from Saconde, you must:

• be at least eighteen (18) years old or the age of legal majority in your jurisdiction, whichever is greater, or act through a parent or legal guardian authorized to enter into the transaction;
• possess the legal capacity and authority to enter into a binding agreement;
• provide accurate, complete, and current information;
• use a valid and authorized payment method; and
• comply with these Terms and applicable law.

If you make a purchase on behalf of a company, organization, trust, estate, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

Saconde may refuse, restrict, delay, investigate, or cancel a transaction where we reasonably believe that eligibility requirements have not been satisfied.

3. BUSINESS DESCRIPTION AND NATURE OF PRODUCTS#

Saconde is a luxury goods retailer and resale business. Products offered by Saconde may include, without limitation:

• handbags;
• clothing and apparel;
• shoes and footwear;
• jewelry;
• watches;
• accessories;
• luggage and travel goods;
• collectibles;
• home and lifestyle goods; and
• other luxury, designer, vintage, collectible, or specialty merchandise.

Items may be:

• new;
• unused;
• pre-owned;
• vintage;
• consigned;
• acquired through buyout transactions;
• sourced from third parties; or
• otherwise lawfully offered for sale by Saconde.

Unless expressly stated otherwise, Saconde is an independent reseller and is not affiliated with, authorized by, endorsed by, sponsored by, or officially connected with the designers, manufacturers, trademark owners, or brands whose products may be offered through the Services.

All trademarks, brand names, logos, and product names are the property of their respective owners and are used for identification and descriptive purposes only.

4. PRODUCT LISTINGS, DESCRIPTIONS, PHOTOGRAPHS, AND MEASUREMENTS#

Saconde endeavors to provide accurate product descriptions, photographs, measurements, condition information, and other listing details. However, because many products are pre-owned, vintage, unique, or one-of-a-kind, reasonable variations and minor inaccuracies may occur.

You acknowledge that:

• photographs may not capture every mark, scratch, stain, crease, odor, discoloration, sign of wear, repair, alteration, manufacturing variation, or other characteristic;
• colors may appear differently depending on lighting, photography, screen settings, device displays, operating systems, and other technological factors;
• measurements are approximate and may vary depending on the method used;
• descriptions of condition involve reasonable judgment and may be subjective;
• vintage and pre-owned goods may exhibit age-related wear, patina, odors, storage marks, oxidation, fading, tarnishing, discoloration, creasing, scratches, or other characteristics consistent with prior ownership or age;
• products may have undergone repairs, cleaning, restoration, refinishing, polishing, alteration, component replacement, or other treatment;
• packaging, boxes, dust bags, authenticity cards, certificates, receipts, tags, spare parts, accessories, and other accompanying materials are included only when expressly identified in the applicable listing; and
• serial numbers, date codes, style codes, microchips, hardware markings, holograms, or similar identifiers may be absent, worn, replaced, obscured, unreadable, or otherwise unavailable depending on the product, brand, age, or manufacturing practices.

Minor errors, omissions, photographic differences, subjective condition assessments, or characteristics reasonably consistent with the disclosed age and pre-owned nature of an item shall not, by themselves, constitute a material misdescription, except where otherwise required by applicable law.

You are responsible for reviewing the complete product listing, photographs, condition description, measurements, pricing, and other available information before completing your purchase.

5. PRODUCT AVAILABILITY#

Many products offered by Saconde are unique, one-of-a-kind, limited in quantity, or simultaneously offered through multiple sales channels.

Placing an item in a shopping cart, wishlist, saved-items list, checkout session, or similar feature does not reserve the item or guarantee its availability.

An item may become unavailable before checkout is completed or before Saconde accepts an order.

Saconde does not guarantee the availability of any particular item and may discontinue, withdraw, remove, or modify a listing at any time, subject to applicable law.

6. ORDERS AND ORDER ACCEPTANCE#

Submitting an order constitutes an offer by you to purchase the applicable item or items under these Terms.

An automated order confirmation, payment authorization, invoice, email, app notification, text message, or other communication acknowledging receipt of an order does not necessarily constitute final acceptance of the order.

Saconde may accept an order by:

• expressly confirming acceptance;
• capturing or settling payment;
• preparing the item for shipment or pickup;
• shipping the item; or
• otherwise communicating that the transaction has been accepted.

To the fullest extent permitted by law, Saconde reserves the right to refuse, reject, hold, investigate, or cancel an order before fulfillment for reasons including:

• product unavailability;
• inventory discrepancies;
• pricing or listing errors;
• payment failure;
• suspected fraud;
• unauthorized payment activity;
• identity-verification failure;
• sanctions or legal-compliance concerns;
• unusual transaction patterns;
• resale concerns;
• suspected misuse of promotions;
• technical errors;
• security risks;
• shipping restrictions;
• inability to verify information;
• inability to fulfill the order; or
• other legitimate business, legal, security, fraud-prevention, or operational reasons.

If Saconde cancels an order after receiving payment, Saconde will issue any refund required by applicable law to the original payment method or by another lawful method, subject to processing times imposed by banks, card networks, payment processors, or financial institutions.

7. PRICING, ERRORS, AND CORRECTIONS#

Unless otherwise stated, all prices are displayed in U.S. dollars.

Prices may change at any time before an order is accepted.

Saconde attempts to provide accurate pricing and product information but does not guarantee that all listings are free from typographical, technical, pricing, inventory, or other errors.

If an item is listed at an incorrect price or with materially incorrect information due to a typographical, technological, human, supplier, marketplace, or other error, Saconde may, to the extent permitted by law:

• correct the error;
• reject or cancel the affected order before fulfillment;
• contact you for instructions;
• offer you the opportunity to purchase at the corrected price; or
• provide another remedy required by applicable law.

Saconde is not obligated to honor an obvious or material pricing error where enforcement is not required by applicable law.

8. TAXES, DUTIES, FEES, AND OTHER CHARGES#

You are responsible for all applicable:

• sales taxes;
• use taxes;
• excise taxes;
• customs duties;
• import taxes;
• brokerage fees;
• government assessments; and
• other charges associated with your purchase,

except to the extent Saconde is legally required to collect and remit such amounts.

The total amount displayed at checkout may vary based on destination, shipping method, taxes, duties, payment method, and other transaction-specific factors.

For international transactions, additional charges may be assessed by customs authorities, carriers, brokers, governments, or other third parties. Unless expressly stated otherwise or prohibited by law, such charges are the Buyer's responsibility.

9. PAYMENT METHODS AND AUTHORIZATION#

Saconde may accept payment through methods including:

• credit cards;
• debit cards;
• ACH transfers;
• wire transfers;
• approved financing providers;
• digital wallets;
• gift cards;
• store credit;
• third-party payment services; or
• other payment methods approved by Saconde.

Available payment methods may vary by transaction, product, value, location, device, platform, fraud-risk assessment, or other factors.

By providing a payment method, you represent and warrant that:

• you are authorized to use the payment method;
• all information you provide is accurate and complete;
• sufficient funds or credit are available; and
• you authorize Saconde and its payment processors to charge the full amount of the transaction, including applicable taxes, shipping charges, duties, fees, and other disclosed charges.

Saconde may require additional payment verification before accepting or fulfilling an order.

10. THIRD-PARTY PAYMENT PROCESSING#

Saconde may use third-party payment processors, financial institutions, financing providers, fraud-prevention vendors, and other service providers to process and facilitate transactions.

Payment information may be processed directly by those providers and may be subject to their separate terms, privacy notices, security practices, and legal obligations.

Saconde may change, add, or discontinue payment processors or payment methods at any time.

To the fullest extent permitted by law, Saconde is not responsible for delays, interruptions, errors, holds, account restrictions, financing decisions, or other acts or omissions independently caused by third-party payment processors, banks, card networks, financing providers, or financial institutions.

Nothing in this Section limits Saconde's responsibility for its own acts or omissions where liability cannot lawfully be excluded.

11. PAYMENT VERIFICATION, IDENTITY VERIFICATION, AND FRAUD PREVENTION#

Because Saconde sells high-value luxury merchandise, we may take reasonable measures to verify transactions and prevent fraud, theft, unauthorized purchases, chargebacks, money laundering, sanctions violations, account takeover, and other unlawful or suspicious activity.

Saconde may require, where permitted by law:

• confirmation of billing or shipping information;
• proof of identity;
• government-issued identification;
• proof of payment authorization;
• confirmation from the cardholder or account holder;
• telephone, email, SMS, or app-based verification;
• signature verification;
• additional authentication;
• delivery to a verified address;
• in-person pickup;
• additional documentation; or
• other reasonable verification measures.

Saconde may delay, hold, reject, cancel, or investigate an order if verification cannot be completed or if we reasonably suspect fraud, unauthorized activity, security risks, sanctions concerns, legal violations, or other elevated risk.

Information collected for verification and fraud-prevention purposes is handled in accordance with applicable law and Saconde's Privacy Policy and, where applicable, separate biometric notices or consents.

Nothing in these Buyer Terms alone constitutes consent to the collection of biometric information where separate notice or consent is required by applicable law.

12. ALL SALES ARE FINAL#

UNLESS OTHERWISE EXPRESSLY STATED BY SACONDE IN WRITING OR REQUIRED BY APPLICABLE LAW, ALL SALES ARE FINAL.

Except where required by applicable law or expressly authorized by Saconde:

• no returns are accepted;
• no refunds are provided;
• no exchanges are permitted;
• no cancellations are permitted after an order has been accepted or fulfilled; and
• no price adjustments are guaranteed.

This Final Sale Policy applies to purchases made through:

• the Saconde website;
• Saconde mobile or desktop applications;
• physical retail locations;
• remote invoices;
• payment links;
• telephone or customer-service-assisted orders;
• social-commerce channels;
• authorized marketplaces, except where the marketplace's mandatory rules control;
• in-person transactions; and
• other authorized Saconde sales channels.

By completing a purchase, you acknowledge and agree that the transaction is final except where a return, refund, replacement, repair, cancellation, or other remedy is required by applicable law or expressly authorized by Saconde in writing.

13. NONWAIVABLE LEGAL RIGHTS AND REQUIRED EXCEPTIONS#

Nothing in these Terms excludes, restricts, disclaims, or waives any consumer right, warranty, remedy, or protection that cannot legally be excluded, restricted, disclaimed, or waived.

Where applicable law requires a remedy, Saconde will provide the remedy required by law.

Depending on the applicable law and circumstances, legally required remedies may apply to products that are materially:

• not as described;
• different from the item ordered;
• defective in a manner covered by nonwaivable law;
• counterfeit or inauthentic; or
• subject to fraud, material misrepresentation, or another legally recognized basis for relief.

The availability and scope of any remedy depend on applicable law and the specific facts of the transaction.

Nothing in this Section creates a contractual return, refund, exchange, warranty, or remedy beyond what Saconde expressly provides or applicable law requires.

14. AUTHENTICATION OF PRODUCTS#

Saconde is committed to selling authentic merchandise.

Products may be reviewed or authenticated through one or more methods, including:

• internal expertise;
• visual inspection;
• physical inspection;
• documentary review;
• technology-assisted review;
• artificial-intelligence-assisted tools;
• third-party authentication services;
• brand-specific expertise;
• database comparison;
• hardware, material, construction, serial-number, date-code, microchip, or other verification methods; or
• a combination of methods.

Authentication methods may vary based on the product, brand, category, age, available technology, documentation, and other circumstances.

Unless expressly stated otherwise, an authentication decision represents Saconde's good-faith determination based on information and methods reasonably available at the time of review and does not constitute an affiliation with, endorsement by, or guarantee from the original manufacturer or trademark owner.

15. AUTHENTICATION TAGS AND SECURITY DEVICES#

Saconde may attach an authentication tag, security tag, tamper-evident device, seal, sticker, label, or other identification mechanism to an item.

If an item includes such a device, you should inspect the item before removing, cutting, altering, detaching, damaging, or tampering with it.

To the fullest extent permitted by law, removal, alteration, detachment, damage, or tampering with an authentication or security device may:

• prevent Saconde from verifying that the item remains in the condition in which it was sold;
• prevent Saconde from confirming that the item presented in a claim is the same item originally sold;
• constitute evidence relevant to the investigation of a claim; and
• affect eligibility for a discretionary remedy not required by law.

However, nothing in this Section waives or eliminates any right or remedy that cannot lawfully be waived.

16. AUTHENTICITY CLAIMS#

If you believe an item purchased from Saconde may be inauthentic, you should contact Saconde as soon as reasonably possible after discovering the issue.

To facilitate investigation, Saconde may require:

• your name and contact information;
• order number, receipt, or other proof of purchase;
• photographs or videos;
• photographs of serial numbers, date codes, microchips, labels, hardware, stitching, packaging, or other product features;
• the basis for your concern;
• third-party authentication reports or opinions, if available;
• preservation of all packaging and accompanying materials; and
• return of the item for physical inspection.

You must not intentionally alter, substitute, damage, destroy, counterfeit, manipulate, or misrepresent the item or evidence relating to the claim.

For any discretionary remedy beyond what applicable law requires, Saconde may require that:

• the item remain in materially the same condition as when sold;
• any authentication or security tag remain intact;
• the item not have been altered, repaired, modified, worn, used, or damaged after purchase; and
• the claim be submitted within the time period specified in the applicable listing, receipt, policy, or transaction documentation.

No contractual notification period, authentication-tag requirement, or other procedural condition shall eliminate a right or remedy that cannot legally be waived.

Saconde may investigate authenticity claims using internal experts, third-party authenticators, manufacturers where available, law-enforcement agencies, or other qualified persons or technologies.

17. CONDITION OF PRE-OWNED, VINTAGE, AND UNIQUE GOODS#

Many products sold by Saconde are pre-owned, vintage, previously handled, consigned, or otherwise not factory-new.

Such items may show:

• scratches;
• scuffs;
• stains;
• fading;
• discoloration;
• creasing;
• stretching;
• patina;
• tarnishing;
• oxidation;
• odors;
• storage marks;
• wear to corners or edges;
• loose threads;
• hardware wear;
• interior wear;
• prior repairs;
• alterations;
• restoration;
• replaced components; or
• other signs of age, handling, storage, or prior use.

Unless expressly represented otherwise, such characteristics may be consistent with the nature of pre-owned or vintage merchandise and do not necessarily constitute defects.

You should carefully review all available descriptions and photographs before purchasing.

18. WARRANTIES AND "AS IS" SALES#

To the fullest extent permitted by applicable law, products are sold on an “AS IS,” “WHERE IS,” AND “AS AVAILABLE” basis, with all faults consistent with the product's disclosed condition, age, and pre-owned or vintage nature.

To the fullest extent permitted by law, Saconde disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, except to the extent such warranties cannot legally be disclaimed or except as expressly provided in writing by Saconde.

No employee, contractor, representative, agent, salesperson, customer-service representative, social-media representative, or other person may create a warranty or guarantee on behalf of Saconde unless expressly authorized and provided in writing.

Nothing in this Section excludes any warranty or consumer protection that cannot lawfully be disclaimed.

19. SHIPPING METHODS AND DELIVERY#

Saconde may offer shipping through carriers and delivery providers selected by Saconde or made available to the Buyer.

Shipping options, rates, estimated delivery times, insurance, and signature requirements may vary based on:

• product value;
• product category;
• destination;
• carrier availability;
• fraud risk;
• shipping restrictions;
• customs requirements; and
• other transaction-specific circumstances.

Delivery estimates are estimates only and are not guaranteed unless Saconde expressly agrees otherwise in writing.

Saconde is not responsible for delays caused by carriers, weather, natural disasters, customs, government action, labor disruptions, security inspections, inaccurate addresses, failed delivery attempts, force majeure events, or other circumstances beyond Saconde's reasonable control, except where applicable law provides otherwise.

20. HIGH-VALUE SHIPMENTS AND DELIVERY SECURITY#

For high-value or elevated-risk orders, Saconde may require:

• adult signature;
• direct signature;
• identification at delivery;
• delivery to the verified billing address;
• delivery to a carrier facility for pickup;
• delivery to a Saconde location;
• in-person pickup;
• additional insurance;
• identity verification;
• payment verification; or
• other reasonable security measures.

Saconde may decline to ship to:

• P.O. boxes;
• package-forwarding services;
• freight forwarders;
• hotels;
• temporary addresses;
• mail-receiving agencies;
• virtual mailboxes;
• reshipping services; or
• other locations presenting elevated fraud, loss, compliance, or security risk.

Saconde may make exceptions in its discretion where permitted by law.

21. SHIPPING ADDRESS AND BUYER RESPONSIBILITY#

You are responsible for providing a complete and accurate shipping address.

If you request or authorize:

• an address change;
• delivery redirection;
• delivery to a neighbor, concierge, doorman, mailroom, locker, agent, freight forwarder, package-forwarding service, hotel, or other third party;
• a signature waiver;
• release without signature;
• hold for pickup; or
• other delivery modification,

additional risks may apply.

To the fullest extent permitted by law, Saconde is not responsible for loss, theft, misdelivery, delay, or damage caused by inaccurate information supplied by you or by delivery modifications, waivers, redirections, or third-party arrangements requested or authorized by you.

22. RISK OF LOSS#

Risk of loss shall transfer in accordance with applicable law and the terms of the transaction.

For orders delivered directly to a consumer by a carrier selected or arranged by Saconde, Saconde will not treat risk of loss as having transferred earlier than permitted by applicable law.

To the fullest extent permitted by applicable law, risk of loss may transfer when:

• the product is delivered to the address designated by the Buyer;
• the product is accepted by the Buyer or an authorized recipient;
• the carrier records confirmed delivery;
• the Buyer or Buyer's agent takes possession;
• the Buyer directs delivery to a freight forwarder, package-forwarding service, reshipper, hotel, concierge, mailroom, locker, or other third party and delivery is completed to that party; or
• the Buyer independently selects and contracts with a carrier not offered or arranged by Saconde.

Nothing in this Section alters rights or obligations that cannot legally be modified.

23. LOST, STOLEN, DELAYED, MISDELIVERED, OR DAMAGED PACKAGES#

If you believe a shipment is lost, stolen, misdelivered, or damaged, you must notify Saconde as soon as reasonably possible.

Saconde may require:

• photographs;
• video;
• packaging materials;
• proof of identity;
• a signed statement;
• a police report;
• carrier documentation;
• cooperation with an investigation; or
• other reasonable evidence.

Saconde may communicate with carriers, insurers, payment processors, law enforcement, fraud-prevention providers, and other relevant parties to investigate a claim.

You agree to reasonably cooperate with legitimate investigations.

Filing a false claim, submitting fabricated evidence, misrepresenting delivery circumstances, or retaining both an item and funds obtained through a false refund, insurance claim, or chargeback may constitute fraud and may result in denial of the claim, account restrictions, collection activity, civil remedies, or referral to appropriate authorities.

Nothing in this Section limits legally protected claims or rights.

24. IN-STORE AND IN-PERSON PURCHASES#

For purchases completed at a Saconde store, showroom, office, event, pop-up location, or other in-person location:

• you are encouraged to inspect the item before completing the transaction;
• risk of loss generally transfers when possession is delivered to you or your authorized representative, subject to applicable law;
• the Final Sale Policy applies unless otherwise stated or required by law; and
• any additional written terms disclosed at the point of sale may also apply.

25. STORE PICKUP AND CUSTOMER-ARRANGED PICKUP#

Saconde may offer in-store or other approved pickup options.

Saconde may require:

• government-issued identification;
• order confirmation;
• payment-card verification;
• a pickup authorization;
• signature;
• additional verification; or
• other security procedures.

If another person will collect an order on your behalf, Saconde may require advance authorization and identification.

Risk of loss transfers upon lawful delivery of possession to you or your authorized pickup person, subject to applicable law.

26. INTERNATIONAL ORDERS#

Saconde may, but is not required to, accept international orders.

International orders may be subject to:

• customs duties;
• import taxes;
• brokerage fees;
• carrier charges;
• import restrictions;
• sanctions laws;
• export controls;
• customs inspections;
• delivery delays; and
• other legal or logistical requirements.

Unless expressly stated otherwise, the Buyer is responsible for duties, taxes, customs fees, brokerage charges, and other import-related costs.

Saconde does not guarantee that any product may legally be imported into a particular country. The Buyer is responsible for complying with applicable import laws, except where applicable law places that responsibility on Saconde.

If a shipment is refused, abandoned, rejected by customs, returned because charges were unpaid, or otherwise undeliverable due to circumstances attributable to the Buyer, Saconde may, to the fullest extent permitted by law, deduct actual shipping, customs, brokerage, return, storage, insurance, and related costs from any refund otherwise due.

27. ORDER CANCELLATIONS#

Orders may not be canceled after acceptance except:

• with Saconde's express written approval;
• as expressly provided in another applicable Saconde policy; or
• where required by applicable law.

Saconde may cancel an order as permitted under these Terms or applicable law.

A pending payment authorization that appears after cancellation may remain visible until released by the applicable bank, card issuer, payment processor, or financial institution.

28. PROMOTIONS, DISCOUNTS, COUPONS, AND PROMOTIONAL CREDITS#

Promotions, discount codes, coupons, referral benefits, promotional credits, and special offers may be subject to additional terms.

Unless otherwise expressly stated:

• promotions have no cash value;
• promotions cannot be combined;
• promotions may be limited to eligible products, customers, locations, or time periods;
• promotions may not apply retroactively;
• promotions may be revoked in cases of fraud, abuse, error, or violation of applicable terms;
• promotions may be limited to one per person, household, account, payment method, device, or address; and
• excluded products or brands may apply.

Saconde may modify or terminate a promotion as permitted by law.

29. GIFT CARDS AND STORE CREDIT#

Gift cards, purchased store credit, promotional credit, refunds issued as store credit, and other credits may be subject to separate terms and applicable law.

Purchased gift cards and promotional credits may have different expiration, transferability, refund, redemption, and cash-value rules.

Nothing in these Terms limits rights applicable to gift cards or store credit under New York law, California law, or other applicable state or federal law.

30. CHARGEBACKS AND PAYMENT DISPUTES#

If you believe a charge is unauthorized, incorrect, or otherwise disputed, you are encouraged to contact Saconde promptly so we have an opportunity to investigate and address the matter.

Nothing in these Terms prohibits you from exercising any lawful right to dispute a charge with your card issuer, bank, payment provider, or other financial institution.

However, you must not knowingly:

• submit a false chargeback;
• falsely claim that an authorized transaction was unauthorized;
• falsely claim that merchandise was not received when it was received;
• retain merchandise after receiving a refund or chargeback to which you are not entitled;
• submit fabricated or misleading evidence; or
• otherwise misuse a payment-dispute process.

Where Saconde reasonably believes a payment dispute is fraudulent, abusive, or materially misleading, Saconde may, as permitted by law:

• contest the dispute;
• submit transaction, authentication, account, communications, delivery, photographic, video, device, fraud-prevention, and other relevant records;
• restrict or terminate accounts;
• refuse future transactions;
• seek recovery of amounts lawfully owed;
• refer suspected fraud to appropriate authorities; or
• pursue other lawful remedies.

31. ACCOUNT AND TRANSACTION RESTRICTIONS#

Saconde may, to the extent permitted by law, restrict, suspend, cancel, investigate, or refuse accounts, orders, payments, shipments, or transactions where we reasonably suspect:

• fraud;
• theft;
• account takeover;
• unauthorized payment activity;
• chargeback abuse;
• promotion abuse;
• resale manipulation;
• sanctions violations;
• money laundering;
• illegal activity;
• security threats;
• harassment or abuse;
• identity misrepresentation;
• false claims;
• violation of these Terms; or
• other legitimate legal, compliance, operational, or risk concerns.

Saconde may require additional verification before restoring access or completing a transaction.

32. APP AND WEBSITE PURCHASES#

Purchases initiated or completed through Saconde's website or applications are governed by these Buyer Terms regardless of the device or operating system used.

This may include purchases made through:

• web browsers;
• iPhone or iPad applications;
• Android applications;
• desktop applications;
• tablets;
• mobile devices; and
• other supported devices or platforms.

The availability of features, payment methods, inventory, promotions, and functionality may vary by platform, device, operating system, location, or app version.

Unless expressly stated otherwise, purchases of physical merchandise through the Saconde app are transactions directly between the Buyer and Saconde. An app-store operator or device manufacturer is not the seller of the physical merchandise merely because the Saconde app was downloaded through its platform.

Separate app-platform terms may apply to downloading or using the Saconde application.

33. THIRD-PARTY MARKETPLACES AND SALES CHANNELS#

Saconde may offer products through third-party marketplaces, social-commerce platforms, live-shopping services, payment providers, or other external sales channels.

Purchases through those channels may also be subject to the third party's applicable terms and mandatory policies.

If there is a conflict between these Buyer Terms and a mandatory third-party marketplace rule governing a transaction conducted through that marketplace, the mandatory marketplace rule may control to the extent required by the marketplace agreement or applicable law.

Saconde is not responsible for the independent acts, omissions, outages, policies, or services of unaffiliated third parties except to the extent required by law.

34. PRIVACY AND PERSONAL INFORMATION#

Saconde's collection, use, disclosure, retention, and protection of personal information is governed by its Privacy Policy and applicable law.

Depending on the Services used, additional notices or consents may apply, including notices relating to:

• biometric information;
• identity verification;
• cookies and tracking technologies;
• SMS communications;
• push notifications;
• location information;
• camera or photo access; and
• other device permissions.

These Buyer Terms do not replace any separate notice or consent required by applicable privacy or biometric law.

35. ELECTRONIC COMMUNICATIONS AND TRANSACTIONAL NOTICES#

By using the Services or completing a purchase, you consent to receive electronic communications relating to your transactions and use of the Services, including:

• order confirmations;
• receipts;
• payment notices;
• shipping updates;
• delivery notifications;
• security alerts;
• authentication requests;
• identity-verification requests;
• fraud-prevention communications;
• customer-service communications; and
• legally required notices where electronic delivery is permitted.

Transactional communications are distinct from marketing communications and may be sent where necessary to provide Services, complete transactions, protect accounts, or comply with law.

Marketing communications are subject to separate consent requirements where applicable.

36. LIMITATION OF LIABILITY#

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SACONDE AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR USE, ARISING FROM OR RELATING TO A PURCHASE, PRODUCT, DELIVERY, OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, SACONDE'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PARTICULAR PRODUCT OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO SACONDE FOR THE PRODUCT GIVING RISE TO THE CLAIM.

These limitations do not apply to the extent prohibited by applicable law and do not exclude liability that cannot legally be excluded or limited.

Some jurisdictions do not allow certain exclusions or limitations of damages, so some provisions of this Section may not apply to you.

37. INDEMNIFICATION#

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Saconde and its affiliates, owners, members, managers, officers, directors, employees, agents, contractors, licensors, and service providers from and against third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys' fees arising from or relating to:

• your fraudulent or unlawful conduct;
• your intentional misuse of a product;
• your material violation of these Terms;
• your infringement or violation of another person's rights; or
• false, fraudulent, or materially misleading claims submitted by you.

This Section does not require a consumer to indemnify Saconde for Saconde's own negligence, willful misconduct, violation of law, or other liability that cannot legally be shifted to the consumer.

38. FORCE MAJEURE#

To the fullest extent permitted by law, Saconde shall not be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including:

• natural disasters;
• fire;
• flood;
• earthquake;
• severe weather;
• epidemic or pandemic;
• war;
• terrorism;
• civil unrest;
• labor disputes;
• transportation disruptions;
• carrier delays;
• supply-chain interruptions;
• cyberattacks;
• telecommunications failures;
• power outages;
• government actions;
• customs delays;
• embargoes;
• sanctions;
• changes in law; or
• other events beyond Saconde's reasonable control.

This Section does not excuse obligations that cannot lawfully be excused.

39. INFORMAL DISPUTE RESOLUTION#

Before initiating arbitration or litigation, the party asserting a dispute shall provide the other party with written notice describing:

• the claimant's name and contact information;
• the applicable order or transaction;
• the factual basis of the dispute;
• the specific relief requested; and
• supporting information reasonably necessary to evaluate the claim.

Notice to Saconde must be sent to:

Saconde & Saconde, LLC
521 W 26th St
Floor 5
New York, NY 10001
United States

Email: Hello@saconde.com

The parties shall attempt in good faith to resolve the dispute informally for at least thirty (30) days after receipt of sufficient notice before initiating arbitration, except where immediate relief is necessary or applicable law provides otherwise.

Any applicable statute of limitations shall be tolled during this mandatory informal-resolution period to the extent required by applicable law.

40. BINDING INDIVIDUAL ARBITRATION AGREEMENT#

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND YOUR ABILITY TO PARTICIPATE IN A CLASS ACTION.

Except for disputes expressly excluded below or where prohibited by law, any dispute, claim, or controversy arising out of or relating to:

• these Buyer Terms;
• a purchase or attempted purchase;
• a product;
• payment;
• shipping or delivery;
• authenticity;
• product condition;
• a refund or return;
• communications between you and Saconde;
• a prior version of these Terms; or
• the relationship between you and Saconde,

shall be resolved through final and binding individual arbitration.

The arbitration agreement shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, to the fullest extent applicable.

Unless the parties agree otherwise, arbitration shall be administered by the American Arbitration Association (“AAA”) under the applicable AAA Consumer Arbitration Rules, as modified by these Terms.

The arbitrator shall have authority to resolve disputes concerning the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, except that a court of competent jurisdiction shall decide any dispute concerning the enforceability of the class-action waiver or representative-action waiver.

The arbitrator may award any individual relief that would be available in court, subject to applicable law and these Terms.

Judgment on an arbitration award may be entered in any court having jurisdiction.

41. EXCEPTIONS TO ARBITRATION#

Notwithstanding Section 40, either party may:

• bring an individual claim in small claims court if the claim qualifies and remains on an individual basis;
• seek temporary or preliminary injunctive relief in court where necessary to prevent immediate and irreparable harm pending arbitration;
• bring claims concerning intellectual property infringement or misappropriation in a court of competent jurisdiction where permitted by law; or
• pursue any remedy that applicable law prohibits from being subject to mandatory arbitration.

42. JURY TRIAL WAIVER#

TO THE FULLEST EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND SACONDE EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY.

43. CLASS ACTION AND REPRESENTATIVE ACTION WAIVER#

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SACONDE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, OR REPRESENTATIVE PROCEEDING.

Unless both parties expressly agree in writing, an arbitrator may not consolidate the claims of more than one person or preside over any class, collective, coordinated, consolidated, or representative proceeding.

If a final judicial determination finds that applicable law prohibits enforcement of this waiver with respect to a particular claim or request for relief, only that claim or request for relief shall proceed in court, and all arbitrable claims shall be arbitrated to the fullest extent permitted by law.

44. ARBITRATION FEES AND LOCATION#

Payment of arbitration filing, administrative, and arbitrator fees shall be governed by the applicable AAA rules and applicable law.

Saconde will pay fees that it is legally required to pay.

The arbitration may be conducted:

• by telephone;
• by videoconference;
• based on written submissions;
• in the county where you reside; or
• at another mutually agreed location,

as permitted by applicable rules and law.

45. OPT-OUT OF ARBITRATION AGREEMENT#

You may opt out of the arbitration agreement in Section 40 by sending Saconde written notice within thirty (30) days after the date you first become bound by that arbitration agreement.

Your opt-out notice must include:

• your full name;
• your mailing address;
• your email address associated with your Saconde account or transaction, if applicable;
• a clear statement that you wish to opt out of the arbitration agreement; and
• your signature, whether physical or legally valid electronic signature.

Opt-out notices must be sent to:

Saconde & Saconde, LLC
521 W 26th St
Floor 5
New York, NY 10001
United States

or by email to:

Hello@saconde.com

Opting out of arbitration will not affect the validity of any other provision of these Terms or your ability to use Saconde's Services.

46. GOVERNING LAW#

Except as otherwise required by applicable law or governed by the Federal Arbitration Act, these Terms and any dispute arising from them shall be governed by the laws of the State of New York, without regard to conflict-of-laws principles.

Nothing in this choice-of-law provision deprives a consumer of mandatory protections afforded by the law of the consumer's jurisdiction where those protections cannot lawfully be waived.

47. VENUE FOR NON-ARBITRABLE DISPUTES#

For disputes not subject to arbitration and not eligible for small claims court, the parties agree to the exclusive jurisdiction of the state and federal courts located in New York County, New York, except where applicable law prohibits such a venue requirement.

48. SEVERABILITY#

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions shall remain in full force and effect, except as otherwise expressly provided in the arbitration provisions.

49. NO WAIVER#

Saconde's failure or delay in exercising any right or enforcing any provision of these Terms does not constitute a waiver of that right or provision.

A waiver is effective only if made in writing by an authorized representative of Saconde.

50. ASSIGNMENT#

You may not assign or transfer your rights or obligations under these Terms without Saconde's prior written consent.

Saconde may assign or transfer its rights and obligations in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, transfer of business operations, or other lawful transaction, subject to applicable law.

51. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE#

These Buyer Terms, together with any applicable:

• product listing;
• invoice;
• order confirmation;
• Final Sale Policy;
• shipping policy;
• gift card terms;
• promotional terms;
• Privacy Policy;
• Terms of Use;
• marketplace-specific terms; and
• other policies expressly incorporated by reference,

constitute the applicable agreement between you and Saconde concerning your purchase.

In the event of a conflict:

1. transaction-specific terms expressly agreed to in writing shall control for that transaction;
2. mandatory law shall control where applicable;
3. mandatory third-party marketplace rules shall control where required for transactions made through that marketplace;
4. these Buyer Terms shall control matters specifically concerning product purchases and sales; and
5. the general Terms of Use shall control general access to and use of the website, app, account, and platform.

52. CHANGES TO THESE TERMS#

Saconde may update these Terms from time to time.

Changes will become effective on the date stated in the revised Terms or as otherwise required by law.

Unless otherwise permitted by law, material changes will apply prospectively and will not retroactively alter the contractual terms governing a completed transaction.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by law.

The version in effect at the time of an accepted purchase will generally govern that purchase unless applicable law requires otherwise.

53. NO THIRD-PARTY BENEFICIARIES#

Except as expressly provided in these Terms, these Terms do not create rights or remedies for any third-party beneficiary.

54. HEADINGS#

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

55. SURVIVAL#

Provisions that by their nature should survive termination, expiration, account closure, or completion of a transaction shall survive, including provisions concerning:

• payment obligations;
• fraud;
• authentication claims;
• warranties and disclaimers;
• limitations of liability;
• indemnification;
• dispute resolution;
• arbitration;
• governing law; and
• enforcement rights.

56. CONTACT INFORMATION#

Questions, concerns, notices, and complaints concerning these Buyer Terms may be directed to:

Saconde & Saconde, LLC
521 W 26th St
Floor 5
New York, NY 10001
United States

Email: Hello@saconde.com
Website: www.saconde.com