Identity Verification & Fraud Prevention Notice

Saconde & Saconde, LLC — Identity Verification & Fraud Prevention Notice — Revised Date: July 12, 2026

Saconde & Saconde, LLC
Revised Date: July 12, 2026
Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, New York, United States
Website: www.saconde.com
Mobile Applications: Saconde mobile applications, including applications made available for iOS, Android, or other supported platforms
Retail/Showroom Location: 521 W 26th St, Floor 5, New York, NY 10001
Contact: hello@saconde.com

1. PURPOSE OF THIS NOTICE#

This Identity Verification and Fraud Prevention Notice (“Notice”) explains how Saconde, LLC and its applicable affiliates, brands, subsidiaries, service providers, and representatives, collectively referred to as “Saconde,” “Company,” “we,” “us,” or “our,” may verify identities, authenticate transactions, detect and prevent fraud, protect users and property, comply with applicable laws, and maintain the security and integrity of our services.

This Notice applies when you access, visit, or use:

our website;
our mobile applications;
our retail store, showroom, office, pickup location, or other physical premises;
our purchasing, selling, consignment, buyout, authentication, auction, payment, payout, shipping, delivery, pickup, or return services;
customer support, email, telephone, SMS, chat, social media, or other communications;
promotions, events, waitlists, appointments, and loyalty programs;
any other service, feature, transaction, or interaction that links to or references this Notice.

Saconde deals in luxury goods and other potentially high-value merchandise. Identity verification and fraud-prevention measures are therefore important to protect customers, sellers, consignors, employees, payment providers, shipping partners, property owners, law-enforcement interests, and Saconde from identity theft, account takeover, counterfeit goods, payment fraud, stolen property, unauthorized transactions, chargebacks, money laundering, sanctions violations, shipment diversion, and other unlawful or abusive activity.

This Notice supplements, and should be read together with, our Privacy Policy, Terms and Conditions, Buyer Terms, Seller Terms, Consignment Terms, Payment and Payout Terms, Biometric Login Notice and Consent, Biometric Data Retention and Destruction Policy, Cookie Policy, and other applicable disclosures and agreements.

2. WHEN WE MAY VERIFY YOUR IDENTITY#

We may request or perform identity verification before, during, or after an interaction or transaction, including when you:

create or access an account;
change account credentials, contact information, payout information, or security settings;
use a new device, browser, network, or geographic location;
request a password reset or account recovery;
enable biometric login or another authentication feature;
purchase, return, exchange, reserve, pick up, or receive merchandise;
sell, consign, submit, ship, deliver, or transfer merchandise to Saconde;
request or receive a payment, payout, refund, reimbursement, credit, or other transfer of value;
add, replace, or update a bank account, payment method, or payout destination;
participate in a high-value, unusual, expedited, international, or otherwise elevated-risk transaction;
request that merchandise or funds be sent to a person, address, account, or location different from information previously provided;
dispute a transaction, report an unauthorized transaction, or request a chargeback-related review;
enter a restricted, inventory, employee-only, or controlled-access area;
make an appointment or conduct an in-person transaction at our retail or showroom location;
communicate with customer service concerning sensitive account, payment, shipment, or transaction information;
engage in activity that appears inconsistent, suspicious, unlawful, deceptive, or unauthorized;
trigger a verification requirement imposed by a financial institution, payment processor, marketplace, shipping carrier, insurer, authentication provider, government agency, or other service provider;
are required to be verified under applicable law, regulation, legal process, contractual requirement, or risk-management standard.

We may repeat identity verification when information changes, when a transaction presents elevated risk, when verification results are inconclusive, or when reasonably necessary to protect users, merchandise, funds, systems, or legal rights.

3. INFORMATION WE MAY COLLECT OR USE#

Depending on the transaction, risk level, service used, and applicable law, we may collect, receive, generate, compare, or use the following categories of information.

3.1 Basic Identification Information#

This may include:

full legal name;
preferred or account name;
date of birth;
age or age range;
residential, billing, business, shipping, return, or pickup address;
email address;
telephone number;
username or account identifier;
customer, seller, consignor, transaction, appointment, or case number;
signature;
employer or business name;
business title or role;
tax status or business type.

3.2 Government-Issued Identification#

We may request or review:

driver’s license;
state identification card;
passport;
passport card;
military identification, where lawfully accepted;
permanent-resident card;
work-authorization document;
foreign identification document;
other government-issued identification;
information appearing on an identification document, including document number, issuing jurisdiction, issue date, expiration date, photograph, machine-readable zone, barcode, security features, or document authenticity indicators.

We may request images of the front and back of an identification document. We may also ask you to present the original document in person.

You should not send identification documents through an unapproved communication channel unless instructed to do so by an authorized Saconde representative.

3.3 Selfie, Photograph, Video, or Liveness Information#

We may request:

a selfie or live photograph;
a short video;
a photograph of you holding your identification document;
a liveness or presence check intended to determine whether a submission is being made by a real, physically present person rather than through a photograph, recording, mask, manipulated image, or automated process;
comparison of a submitted photograph with the photograph appearing on an identification document.

Where a process involves facial geometry, face templates, voiceprints, fingerprints, eye scans, or other information legally treated as biometric information or a biometric identifier, we will handle that information in accordance with applicable biometric privacy law and our separate Biometric Login Notice and Consent and Biometric Data Retention and Destruction Policy.

We will request legally required notice or consent before collecting or using biometric information when applicable.

3.4 Financial and Payment Verification Information#

We may collect or verify:

payment-card type, issuer, expiration date, billing address, and limited card details;
payment authorization results;
payment processor tokens or transaction identifiers;
bank name;
routing number;
bank account number or masked account information;
account ownership information;
wire instructions;
voided checks;
proof of account ownership;
payout method;
tax-identification information where required;
payment, refund, chargeback, reversal, or dispute history;
information supplied by payment processors, financial institutions, fraud-prevention providers, or payout providers.

Complete payment-card information may be collected and processed directly by our payment processors rather than stored by Saconde.

3.5 Transaction and Merchandise Information#

We may use:

purchase, sale, consignment, buyout, auction, return, refund, or exchange history;
merchandise descriptions, serial numbers, date codes, authenticity codes, engravings, receipts, invoices, certificates, repair records, photographs, videos, and ownership documentation;
source, acquisition history, custody history, or provenance information;
pricing, valuation, offer, markdown, payout, and transaction information;
shipping, delivery, return, pickup, and tracking information;
packing photographs, packing videos, sealing records, drop-off receipts, carrier scans, signatures, and proof of delivery;
authentication results;
suspected-counterfeit or stolen-property indicators;
customer, seller, consignor, recipient, or third-party statements concerning a transaction.

3.6 Device, Network, and Online Activity Information#

When you use our website or mobile applications, we or our service providers may collect or generate:

Internet Protocol address;
device identifier;
advertising identifier, where permitted;
browser type;
operating system;
application version;
device settings;
language;
time zone;
approximate location derived from an IP address;
precise geolocation, when separately authorized through your device or application settings;
login date and time;
session information;
cookie, pixel, SDK, or similar technology identifiers;
device reputation or risk signals;
network, proxy, virtual private network, emulator, automation, or anonymization indicators;
failed login attempts;
account-recovery activity;
interaction patterns;
navigation, clickstream, or transaction activity;
evidence suggesting bots, scripts, automated activity, device manipulation, or account takeover.

Our use of cookies, SDKs, pixels, and similar technologies is further described in our Cookie Policy and Privacy Policy.

3.7 Communications and Customer-Service Information#

We may review and use:

emails;
text messages;
chat communications;
telephone call information and, where lawfully recorded with required notice or consent, call recordings;
social-media communications;
customer-support records;
dispute submissions;
photographs, videos, documents, or other files you provide;
statements made during an in-person transaction;
records of prior verification attempts.

3.8 Physical-Security and In-Store Information#

At our retail, showroom, office, or other physical locations, we may use:

security-camera footage;
date and time of entry or visit;
appointment records;
access-control records;
visitor logs;
photographs or video of transactions or merchandise handling;
incident reports;
descriptions of individuals, vehicles, packages, or property;
information supplied by building security, property management, delivery personnel, or law enforcement.

Where facial recognition, facial geometry, or another biometric-identification technology is used, Saconde will provide any notice, signage, consent, and additional disclosures required by applicable law.

3.9 Information From Third Parties#

We may receive information from:

payment processors and financial institutions;
identity-verification and document-verification providers;
fraud-detection and cybersecurity providers;
authentication providers;
online marketplaces;
shipping carriers and delivery providers;
insurers;
address-validation providers;
data-security and device-intelligence providers;
sanctions, watchlist, politically exposed person, adverse-media, or compliance-screening providers;
government agencies;
courts;
law-enforcement agencies;
property managers and building-security personnel;
customers, sellers, consignors, buyers, recipients, or other persons involved in a transaction;
publicly available sources;
consumer-reporting agencies, but only where legally permitted and subject to applicable law.

We do not obtain a consumer report for a purpose governed by the Fair Credit Reporting Act unless we have a legally permissible purpose and provide any legally required notices.

4. HOW WE VERIFY IDENTITY#

Depending on the circumstances, we may use one or more of the following methods:

sending a one-time code by email, SMS, telephone, or authenticator application;
verifying access to an email address or telephone number;
requiring multi-factor authentication;
checking a password, PIN, passkey, security question, recovery code, or device credential;
comparing information you provide with account or transaction records;
comparing an identification document with a selfie or live image;
checking the validity, expiration date, security features, barcode, or machine-readable information on an identification document;
asking knowledge-based or transaction-specific questions;
verifying an address through a payment provider, carrier, postal database, or supporting document;
confirming ownership of a bank account or payment method;
requiring a small test transaction or payment confirmation;
requesting proof of purchase, proof of ownership, provenance, or supporting records;
requiring an in-person review;
contacting you through previously verified contact information;
contacting a financial institution, payment processor, marketplace, carrier, insurer, or other authorized service provider;
reviewing device, network, login, behavioral, geographic, payment, and transaction-risk indicators;
screening information against legally permissible fraud, sanctions, stolen-property, or other risk databases;
obtaining additional documentation or explanation;
requiring managerial or manual review.

We may use automated tools to identify inconsistencies, assign risk indicators, detect suspicious patterns, or recommend additional review. Automated tools may be used together with human review.

Unless permitted by applicable law, we do not rely solely on automated processing to make a decision that produces a legal or similarly significant effect concerning an individual.

5. FRAUD AND SECURITY RISKS WE MAY EVALUATE#

We may evaluate whether activity presents signs of:

identity theft;
account takeover;
unauthorized account access;
use of false, altered, forged, expired, stolen, or synthetic identification;
impersonation;
stolen payment methods;
unauthorized bank accounts;
payment fraud;
refund fraud;
return fraud;
friendly fraud;
chargeback abuse;
seller or consignor fraud;
counterfeit, replica, altered, stolen, illegally obtained, or misrepresented merchandise;
transaction laundering;
money laundering or structuring;
sanctions evasion;
shipment interception or diversion;
reshipping or freight-forwarding abuse;
use of false addresses, drop locations, aliases, or nominee recipients;
multiple accounts used to evade restrictions;
promotion, referral, gift-card, store-credit, or loyalty-program abuse;
unusual transaction velocity, frequency, value, location, or behavior;
collusion between users, employees, contractors, buyers, sellers, or third parties;
manipulation of photographs, videos, documents, receipts, invoices, or authentication materials;
phishing, malware, bots, scripts, emulators, or automated abuse;
unauthorized access to physical premises, inventory, systems, or restricted areas;
threats to customer, employee, or public safety;
violations of our agreements, policies, or applicable law.

A risk indicator does not necessarily mean that fraud has occurred. We may seek additional information, conduct manual review, or take precautionary action while an issue is investigated.

6. PURPOSES FOR WHICH WE USE VERIFICATION AND FRAUD-PREVENTION INFORMATION#

We may use the information described in this Notice to:

confirm that you are the person you claim to be;
confirm that you are authorized to act for a company, account holder, buyer, seller, consignor, recipient, or payment-method owner;
establish, secure, maintain, or restore an account;
protect against account takeover and unauthorized access;
authenticate or approve transactions;
verify ownership or lawful possession of merchandise;
verify payment and payout instructions;
prevent funds from being sent to an unauthorized person or account;
detect, investigate, prevent, mitigate, document, or report suspected fraud;
detect counterfeit, stolen, altered, or unlawfully obtained goods;
resolve disputes, returns, refunds, chargebacks, losses, delivery issues, or insurance claims;
enforce our contracts, policies, and legal rights;
protect customers, employees, contractors, service providers, merchandise, funds, premises, systems, and property;
improve identity-verification, authentication, cybersecurity, and fraud-detection systems;
conduct audits, testing, quality assurance, and risk assessments;
comply with payment-network, banking, insurance, marketplace, shipping, or authentication requirements;
comply with applicable tax, anti-fraud, sanctions, anti-money-laundering, stolen-property, consumer-protection, recordkeeping, court, subpoena, and law-enforcement requirements;
establish, exercise, or defend legal claims;
cooperate with courts, regulators, government agencies, and law enforcement;
provide notices or assistance relating to suspected identity theft or a security incident;
prevent prohibited or unlawful use of our services.

7. LEGAL BASES AND NECESSITY OF PROCESSING#

Depending on the applicable law and circumstances, we may process identity-verification and fraud-prevention information because:

the processing is necessary to provide a requested service or complete a transaction;
the processing is necessary to perform or enforce a contract;
the processing is necessary to comply with a legal obligation;
we have a legitimate business purpose in preventing fraud, securing accounts, protecting property, and maintaining the integrity of our services;
the processing is necessary to protect the rights, safety, or property of Saconde, our users, or others;
you have provided consent;
another basis permitted by applicable law applies.

Where applicable law requires consent, separate notice, or authorization for a particular category of information or processing activity, Saconde will seek that consent or authorization before engaging in the activity.

8. AUTOMATED FRAUD DETECTION AND HUMAN REVIEW#

Saconde and its service providers may use rules, models, algorithms, machine learning, artificial intelligence, or other automated systems to evaluate identity and fraud risk.

These tools may consider factors such as:

whether information is internally consistent;
whether an identification document appears valid;
whether a device or network has been associated with suspicious activity;
whether a transaction differs from prior activity;
whether shipping, billing, contact, account, or payment information is inconsistent;
whether transaction speed, frequency, amount, or location is unusual;
whether merchandise or supporting documentation presents authenticity or ownership concerns;
whether activity resembles known fraud patterns.

Automated systems may generate a score, flag, recommendation, or request for additional verification. A flag or score is not necessarily a determination that fraud occurred.

Where appropriate, you may request human review of a verification or fraud-related decision by contacting hello@saconde.com. We may require additional information to authenticate the request and protect the account or transaction.

Human review may not be available where prohibited by law, where disclosure would compromise security or fraud-prevention systems, or where Saconde is legally required to take a particular action.

9. ACTIONS WE MAY TAKE#

If identity cannot be verified, information is inconsistent, or fraud or other unlawful activity is suspected, we may, to the extent permitted by law:

request additional information or documentation;
require in-person verification;
delay or place a hold on a transaction, order, shipment, delivery, return, refund, payment, or payout;
restrict particular payment, shipping, delivery, pickup, or payout methods;
require shipment to a verified address;
require signature confirmation or identification at delivery or pickup;
require use of an approved carrier or shipping label;
cancel or decline an order or transaction;
reject merchandise;
suspend, restrict, lock, or close an account;
revoke account access, credentials, discounts, credits, rewards, or promotional benefits;
withhold funds where authorized by contract or law;
reverse or recover an erroneous or unauthorized payment;
refuse entry to or remove a person from a physical location;
preserve relevant records or merchandise;
notify a payment processor, financial institution, marketplace, carrier, insurer, authentication provider, or other affected service provider;
notify an account holder or other affected person;
file or respond to a dispute, chargeback, insurance claim, legal claim, or police report;
report suspected counterfeit goods, stolen property, identity theft, fraud, money laundering, sanctions violations, or other unlawful conduct to government agencies or law enforcement;
comply with a subpoena, warrant, court order, regulatory request, or other lawful process;
exercise any other remedy available under our agreements or applicable law.

To protect users and prevent evasion, we may be unable to disclose specific fraud indicators, security methods, vendor rules, risk scores, investigative information, or the precise reason for a particular restriction.

10. SERVICE PROVIDERS AND DISCLOSURES#

We may disclose identity-verification and fraud-prevention information to service providers and other parties that perform services on our behalf or assist with a transaction, including:

identity-verification providers;
document-authentication providers;
biometric or liveness-verification providers;
payment processors;
financial institutions;
payout providers;
fraud-detection providers;
cybersecurity providers;
cloud hosting and data-storage providers;
customer-support providers;
analytics and technology providers;
authentication experts;
shipping carriers;
delivery and pickup providers;
insurers;
marketplaces;
professional advisers, auditors, accountants, and attorneys;
property managers and security providers;
government agencies, regulators, courts, and law enforcement.

These parties may receive only the information reasonably necessary to perform their services, complete a transaction, comply with law, or protect legal rights. Service providers may process information under their own privacy notices where they act independently rather than solely on Saconde’s behalf.

We may also disclose information:

with your direction or consent;
to complete a transaction you requested;
to investigate or prevent fraud or unlawful activity;
to protect the rights, safety, security, or property of Saconde or another person;
in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction;
where otherwise permitted or required by law.

Saconde does not sell government-issued identification documents, identification-document images, account credentials, financial account information, biometric information, or fraud-investigation records for monetary consideration.

Saconde does not disclose such information for cross-context behavioral advertising or targeted advertising unless expressly disclosed and permitted by applicable law.

Certain state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Saconde’s broader data practices, including any rights to opt out of covered advertising or data disclosures, are described in our Privacy Policy and Cookie Policy.

Fraud-prevention disclosures to service providers, payment processors, security providers, carriers, insurers, government agencies, or other parties for verification, security, legal compliance, or transaction completion are generally not made for advertising purposes.

12. BIOMETRIC INFORMATION#

Some identity-verification, login, or in-person security processes may involve information that is defined as biometric information, a biometric identifier, or biometric data under applicable law.

Biometric information may include, depending on the technology used and applicable law:

facial geometry;
face templates;
fingerprints;
voiceprints;
retina or iris scans;
scans of hand or palm geometry;
other unique biological characteristics used to identify or verify an individual.

Where Saconde collects or receives biometric information:

we will provide legally required notice;
we will obtain legally required consent or written release;
we will disclose the purpose of collection and use;
we will disclose applicable retention and destruction practices;
we will not sell, lease, trade, or otherwise profit from biometric information where prohibited;
we will restrict disclosures as required by law;
we will use reasonable safeguards appropriate to the sensitivity of the information;
we will comply with applicable signage requirements at physical commercial establishments.

Use of a selfie or photograph does not always result in the creation or collection of biometric information. Whether information is biometric depends on how the information is processed and the applicable legal definition.

Additional information appears in Saconde’s Biometric Login Notice and Consent and Biometric Data Retention and Destruction Policy.

13. SECURITY SAFEGUARDS#

Saconde uses administrative, technical, organizational, and physical safeguards designed to protect identity-verification and fraud-prevention information.

Depending on the nature of the information and system, safeguards may include:

access controls;
role-based permissions;
authentication requirements;
encryption in transit and, where appropriate, at rest;
secure vendor integrations;
logging and monitoring;
employee confidentiality obligations;
workforce training;
physical-security measures;
incident-response procedures;
data-retention controls;
secure deletion or destruction procedures;
service-provider due diligence;
periodic review of security and fraud risks.

No security measure, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your passwords, access codes, devices, and account credentials and for promptly notifying Saconde of suspected unauthorized activity.

14. DATA MINIMIZATION#

Saconde seeks to collect identity-verification information that is reasonably necessary and proportionate to:

verify identity;
assess transaction risk;
prevent fraud;
protect merchandise, funds, users, and systems;
comply with legal and contractual obligations.

The amount and type of information requested may vary based on the value, nature, location, history, and risk of a transaction.

Where reasonably feasible, we may use verification results, tokens, masked information, or pass/fail indicators instead of retaining a complete identification document or raw verification data.

15. RETENTION AND DESTRUCTION#

We retain identity-verification and fraud-prevention information only for as long as reasonably necessary and proportionate for the purposes described in this Notice, including to:

complete and document a transaction;
maintain account security;
investigate or prevent fraud;
resolve disputes, returns, chargebacks, and insurance claims;
enforce agreements;
comply with tax, accounting, payment, sanctions, recordkeeping, litigation-hold, or legal requirements;
establish, exercise, or defend legal claims;
maintain fraud-prevention and security records.

Retention periods may vary based on:

the type and sensitivity of the information;
whether you are a customer, seller, consignor, business representative, visitor, or account holder;
the transaction value and risk;
whether a dispute, investigation, claim, hold, or legal proceeding exists;
contractual requirements imposed by payment, banking, insurance, shipping, or technology providers;
applicable statutes of limitation;
applicable federal, state, local, or foreign law.

When information is no longer reasonably necessary, we will delete, destroy, de-identify, or anonymize it in accordance with applicable law and our retention practices, unless continued retention is legally permitted or required.

Backup copies may remain for a limited period until overwritten or deleted through normal system processes, subject to access restrictions and applicable law.

Biometric information is retained and destroyed according to our separate Biometric Data Retention and Destruction Policy and applicable biometric privacy laws.

16. ACCURACY AND YOUR RESPONSIBILITIES#

You agree to provide accurate, current, complete, and non-misleading information.

You must not:

impersonate another person;
submit another person’s identification without lawful authorization;
alter, forge, manipulate, or conceal information on an identification document;
use a stolen or unauthorized payment method;
provide false ownership, provenance, shipping, banking, tax, or transaction information;
attempt to circumvent verification or fraud-prevention controls;
use an account created for or belonging to another person without authorization;
provide an address, telephone number, email address, bank account, or payout destination you are not authorized to use;
manipulate selfies, videos, documents, receipts, invoices, or authentication materials;
interfere with security, monitoring, or fraud-detection technologies.

Providing false information or attempting to evade verification may result in transaction cancellation, account suspension, withholding or recovery of funds where legally authorized, rejection of merchandise, reporting to law enforcement, or other legal action.

17. CHILDREN AND MINORS#

Saconde’s services are not directed to children under 13, and we do not knowingly collect identity-verification information from children under 13 through our online services without legally required parental consent.

Individuals under the age of majority may not independently enter transactions, sell or consign merchandise, establish payout accounts, or submit government identification unless permitted by Saconde’s terms and applicable law and, where required, with authorization from a parent or legal guardian.

Saconde may request age or identity information when reasonably necessary to enforce age restrictions, protect minors, or comply with law.

18. STATE PRIVACY RIGHTS#

Depending on your state of residence and whether an applicable privacy law covers Saconde or the particular processing activity, you may have rights concerning your personal information, including the right to:

confirm whether we process your personal information;
request access to personal information;
request correction of inaccurate personal information;
request deletion of personal information;
obtain a portable copy of certain personal information;
opt out of the sale of personal information;
opt out of sharing for cross-context behavioral advertising;
opt out of targeted advertising;
opt out of certain profiling or automated decision-making activities;
limit certain uses or disclosures of sensitive personal information;
withdraw consent where processing is based on consent;
appeal a denial of a privacy request;
receive equal service and not be unlawfully discriminated against for exercising a privacy right.

These rights are subject to legal exceptions. For example, we may retain or continue to process information when reasonably necessary to:

verify the identity of the person making a request;
prevent, detect, investigate, or respond to fraud, identity theft, security incidents, or unlawful activity;
complete a transaction;
comply with law;
exercise or defend legal claims;
protect the rights, safety, or property of Saconde or others;
maintain information required for tax, accounting, payment, chargeback, insurance, or recordkeeping purposes;
comply with a litigation hold, subpoena, warrant, court order, or government request.

We may deny or limit a request where fulfilling it would compromise the security of an account, reveal confidential fraud-prevention methods, interfere with an investigation, create a risk of identity theft, or violate applicable law.

Additional state-specific disclosures and instructions for exercising privacy rights appear in our Privacy Policy.

19. HOW TO SUBMIT A PRIVACY OR VERIFICATION REQUEST#

To submit a request concerning identity-verification or fraud-prevention information, contact:

Email: hello@saconde.com

Your request should include:

your full name;
the email address or telephone number associated with your account or transaction;
the nature of your request;
sufficient information to identify the relevant account or transaction;
your state of residence;
any other information reasonably necessary to locate the records and verify your identity.

Do not email a complete Social Security number, complete payment-card number, account password, or unrequested copy of a government-issued identification document.

Before responding, we may take reasonable steps to verify your identity and authority. Verification may require information already associated with your account or transaction. We will use information submitted for verification only for verification, security, fraud-prevention, legal-compliance, and request-processing purposes.

Where permitted by law, you may use an authorized agent. We may require proof of the agent’s authority and may separately verify your identity.

20. APPEALS#

Where applicable state law provides a right to appeal our decision concerning a privacy request, you may submit an appeal by emailing hello@saconde.com with the subject line:

Privacy Request Appeal

Your appeal should explain the decision you are appealing and provide any information you believe should be reconsidered.

We will respond within the period required by applicable law. Where required, our response will provide information about how to contact the appropriate state attorney general or privacy regulator.

21. IDENTITY THEFT OR UNAUTHORIZED ACTIVITY#

Contact Saconde promptly at hello@saconde.com if you believe:

an account was created or accessed without your authorization;
your identification was used without permission;
a transaction was made in your name without authorization;
your payment method or payout account was used without permission;
a shipment, delivery, pickup, return, refund, or payout was redirected;
information submitted to Saconde was fraudulent;
your Saconde password or device was compromised;
you received a suspicious communication claiming to be from Saconde.

We may temporarily restrict an account or transaction while investigating.

You may also report identity theft to the Federal Trade Commission through IdentityTheft.gov and report suspected fraud through ReportFraud.ftc.gov. You may wish to contact your financial institution, payment-card issuer, local law-enforcement agency, and the major consumer-reporting agencies where appropriate.

22. PHISHING AND IMPERSONATION WARNING#

Saconde will not request that you disclose your complete password by email, text message, social-media message, or telephone.

Be cautious of persons who:

request payment outside an authorized Saconde payment channel;
request gift cards, cryptocurrency, or transfers to an unfamiliar account;
ask you to send identification through an unapproved channel;
pressure you to act immediately;
claim that you must disclose a password or one-time authentication code;
use a misspelled website, email domain, or social-media account;
request remote access to your device;
direct you to ship merchandise to an address not reflected in your authorized transaction records.

Verify suspicious communications by contacting hello@saconde.com through contact information published on our official website.

23. LAW ENFORCEMENT AND LEGAL REQUESTS#

Saconde may preserve and disclose information when we reasonably believe doing so is necessary to:

comply with applicable law;
respond to a subpoena, warrant, court order, regulatory request, or other lawful process;
investigate suspected identity theft, fraud, counterfeit goods, stolen property, money laundering, sanctions violations, or other unlawful conduct;
protect the rights, safety, security, or property of Saconde, our users, employees, service providers, or the public;
establish, exercise, or defend legal claims.

Government and law-enforcement requests should be directed to hello@saconde.com and should include sufficient legal authority, agency contact information, and information identifying the relevant account, person, merchandise, or transaction.

Nothing in this Notice requires Saconde to provide information where disclosure is prohibited by law, legally privileged, technically infeasible, unduly burdensome, or inconsistent with the legal process provided.

24. NEW YORK CITY RETAIL AND BIOMETRIC NOTICE#

Saconde’s retail/showroom location is located in New York City.

If Saconde collects, retains, converts, stores, or shares customer biometric identifier information at a New York City commercial establishment, Saconde will post the signage required by applicable New York City law near customer entrances and comply with applicable restrictions on the sale, lease, trade, sharing for value, or other profiting from biometric identifier information.

A general security camera that records ordinary video does not necessarily collect biometric identifier information. Biometric laws may apply when technology analyzes biological characteristics to identify or verify an individual.

Any biometric technology used for identity verification, customer identification, or access control will be addressed through the applicable biometric notice, consent process, signage, and retention policy.

25. CALIFORNIA NOTICE#

Identity-verification information may constitute personal information or sensitive personal information under California law, including government identifiers, account credentials, financial account information, precise geolocation, message contents, and biometric information processed to identify a consumer.

Saconde may collect and use such information to:

perform services requested by a consumer;
verify and maintain account security;
resist malicious, deceptive, fraudulent, or illegal actions;
prosecute persons responsible for such actions;
ensure physical safety;
perform short-term, transient uses;
comply with law;
conduct other activities permitted under California law.

Saconde does not use or disclose sensitive personal information for purposes that require a right to limit unless disclosed in our Privacy Policy and applicable notices.

Any rights concerning automated decision-making technology will be provided according to the effective dates, scope, and requirements of applicable California law and regulations.

26. ILLINOIS, TEXAS, WASHINGTON, AND OTHER BIOMETRIC-LAW STATES#

Where Saconde collects biometric identifiers or biometric information subject to the laws of Illinois, Texas, Washington, or another jurisdiction with biometric-specific requirements, Saconde will, as applicable:

provide notice before collection;
disclose the specific purpose and duration of collection, storage, and use;
obtain written or legally sufficient consent;
maintain and follow a publicly available retention and destruction schedule;
prohibit unauthorized sale, lease, trade, or profiting from biometric information;
restrict disclosure or redisclosure;
use reasonable safeguards;
destroy biometric information within the period required by applicable law.

The specific requirements governing biometric information are addressed in our Biometric Login Notice and Consent and Biometric Data Retention and Destruction Policy.

27. NEVADA AND OTHER OPT-OUT JURISDICTIONS#

Residents of Nevada and other jurisdictions providing specific rights concerning covered information may submit a request through hello@saconde.com.

Saconde does not sell government identification, biometric information, financial credentials, or fraud-investigation records to data brokers or other parties for monetary consideration.

Where applicable law defines “sale” differently, our Privacy Policy describes available opt-out procedures.

28. CHANGES TO THIS NOTICE#

We may revise this Notice from time to time to reflect:

changes to our verification or fraud-prevention practices;
changes to our website, applications, store, or services;
new identity-verification or security technologies;
changes to service providers;
legal, regulatory, contractual, or operational developments.

The updated Notice will state a revised effective date. Where required by law, we will provide additional notice or obtain consent before materially different processing begins.

Your continued use of our services after an updated Notice becomes effective is subject to the updated Notice, but does not replace any consent required by applicable law.

29. RELATIONSHIP TO OTHER POLICIES#

This Notice supplements our Privacy Policy and other applicable agreements.

In the event of a conflict:

legally required biometric notices and consents control with respect to covered biometric information;
transaction-specific terms control with respect to the applicable transaction;
our Privacy Policy controls with respect to general privacy practices and state privacy rights;
applicable law controls in all circumstances.

Nothing in this Notice limits a right that cannot legally be waived.

30. CONTACT US#

Questions, concerns, identity-theft reports, unauthorized-activity reports, privacy requests, and appeals may be directed to:

Saconde, LLC
521 W 26th St, Floor 5
New York, NY 10001
United States

Email: hello@saconde.com
Website: www.saconde.com

For your security, do not send account passwords, complete payment-card numbers, complete Social Security numbers, or unrequested identification documents by ordinary email.

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