SMS Terms

Saconde & Saconde, LLC — SMS Terms — Revised Date: July 10, 2026

Saconde & Saconde, LLC
Revised: July 10, 2026
Company Name: Saconde, LLC
Principal Place of Business: New York, United States
Website: www.saconde.com

These SMS / Text Message Marketing & Communications Terms ("SMS Terms") govern text messaging and certain mobile messaging programs operated by Saconde & Saconde, LLC ("Saconde," "Company," "we," "us," or "our").

Company Name: Saconde & Saconde, LLC
Principal Place of Business: New York, New York, United States
Website: www.saconde.com

1. INTRODUCTION AND SCOPE#

These SMS Terms govern your enrollment in, participation in, and receipt of SMS, MMS, text messages, automated text messages, and related mobile communications sent by or on behalf of Saconde.

These SMS Terms apply to messaging programs and communications offered through or in connection with Saconde's:

website, including Saconde.com;
iOS mobile application;
Android mobile application;
online store;
customer accounts;
seller services;
consignment services;
buyout services;
authentication services;
customer support channels;
retail locations;
events;
promotions;
waitlists;
fraud-prevention and security operations; and
any other Saconde service that links to, references, or incorporates these SMS Terms.

Collectively, these offerings are referred to in these SMS Terms as the "Services."

These SMS Terms may apply to:

customers and prospective customers;
buyers;
sellers and prospective sellers;
consignors and prospective consignors;
account holders;
website visitors;
mobile application users;
users of Saconde.com;
authentication customers;
event participants;
waitlist participants;
individuals who contact customer support; and
other individuals who enroll in, request, initiate, or otherwise participate in an applicable Saconde messaging program.

By affirmatively opting in to or enrolling in an applicable Saconde messaging program, you agree to these SMS Terms.

Saconde's Privacy Policy governs how Saconde collects, uses, processes, discloses, and retains personal information associated with messaging programs. Depending on your relationship with Saconde and the Services or transactions in which you participate, additional agreements may apply, including Saconde's Terms & Conditions, Seller Terms & Conditions, Buyer Terms, Consignment Terms, authentication terms, payment or payout terms, and other applicable policies or agreements.

By affirmatively opting in to an applicable Saconde SMS or mobile messaging program, you expressly consent to receive the categories of messages described in the applicable opt-in disclosure, consent form, checkout page, account setting, website form, mobile application screen, keyword enrollment flow, or other enrollment mechanism.

Where required by applicable law, Saconde will obtain prior express consent or prior express written consent before sending marketing or promotional text messages using automated technology.

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services from Saconde.

Providing a mobile telephone number to Saconde does not, by itself, constitute consent to receive marketing or promotional text messages except to the extent otherwise permitted by applicable law or where the individual separately provides the required consent.

Depending on the consent you provide, your relationship with Saconde, your requests, your account activity, and applicable law, messages may be sent using:

SMS;
MMS;
text messaging systems;
automated technology;
automated telephone dialing technology, where applicable;
short codes;
long codes;
toll-free numbers;
dedicated telephone numbers;
customer-support platforms;
customer relationship management systems;
transactional messaging systems;
marketing platforms; and
other technologies permitted by applicable law.

Your consent applies only to the categories of communications, messaging programs, telephone numbers, and purposes covered by the applicable enrollment or consent mechanism and applicable law.

3. CATEGORIES OF COMMUNICATIONS#

Depending on your relationship with Saconde, the Services you use, the transactions in which you participate, your requests, account activity, and the consent you provide, Saconde communications may include the following categories.

3.1 Marketing and Promotional Communications#

Marketing and promotional messages may include:

product announcements;
new-arrival notifications;
promotional offers;
discounts;
special offers;
sales;
abandoned-cart reminders;
event invitations;
promotional campaigns;
waitlist notifications;
product recommendations;
personalized marketing;
restock notifications;
marketing surveys;
loyalty or rewards communications, if applicable; and
other advertising or promotional content.

Where required by applicable law, Saconde will obtain the required consent before sending marketing or promotional text messages.

Consent to receive marketing or promotional communications is not a condition of purchasing goods or services from Saconde.

3.2 Transactional and Account Communications#

Transactional and account-related messages may include:

order confirmations;
purchase confirmations;
shipping notifications;
delivery updates;
pickup notifications;
return updates;
refund notifications;
payment confirmations;
payout notifications;
account notices;
account-status updates;
transaction confirmations;
appointment reminders;
service-related communications; and
other communications relating to a transaction, account, or service requested by you.

3.3 Seller, Consignment, and Buyout Communications#

If you sell, consign, submit, offer, or propose to provide items to Saconde, communications may include:

seller submission updates;
consignment updates;
buyout offers;
preliminary offer notifications;
final offer notifications;
offer expiration reminders;
pricing updates;
markdown notices;
approval requests;
item-status updates;
authentication results;
additional-information requests;
payment and payout notifications;
shipping instructions;
return instructions;
counterfeit or authenticity-related notices;
dispute communications; and
other communications relating to seller, consignment, buyout, or authentication services.

3.4 Authentication Communications#

Authentication-related messages may include:

authentication status updates;
requests for additional photographs, videos, documents, serial numbers, identifying information, or other materials;
authentication results;
authenticity determinations;
inspection updates;
third-party authentication updates; and
other communications concerning an authentication request or review.

3.5 Security, Identity Verification, and Fraud-Prevention Communications#

Security and fraud-prevention messages may include:

one-time passcodes;
multi-factor authentication codes;
login alerts;
account-verification messages;
identity-verification requests;
suspicious-activity alerts;
transaction-verification messages;
fraud-prevention notices;
account-security notifications;
counterfeit-prevention communications;
payment-security notices;
account-recovery messages; and
other communications intended to protect Saconde, its users, transactions, property, systems, or third parties.

3.6 Customer-Initiated and Customer-Support Communications#

If you contact Saconde, request assistance, send a message, submit an inquiry, or otherwise initiate a communication, Saconde may respond through text messaging where appropriate and permitted by applicable law.

Such communications may include:

responses to customer-support inquiries;
seller inquiries;
order questions;
authentication requests;
account questions;
transaction inquiries;
appointment coordination;
dispute communications; and
other communications requested or initiated by you.

Consent requirements, opt-out rights, message frequency, and other legal requirements may differ depending on the nature and purpose of a communication and applicable law.

Where you affirmatively provide consent through an electronic process, you acknowledge that your electronic action may constitute your electronic signature and may satisfy applicable requirements for written consent, to the extent permitted by law.

Electronic consent mechanisms may include:

selecting an unchecked checkbox;
tapping or clicking an acceptance button;
submitting an online form;
entering a telephone number and affirmatively agreeing to disclosed terms;
replying with a designated keyword;
enrolling through a mobile application;
providing consent through an account setting; or
using another affirmative enrollment method.

Where applicable, you authorize Saconde and service providers acting on Saconde's behalf to send communications using automated technology to the mobile number for which you provided valid consent.

Nothing in these SMS Terms creates consent beyond the scope of the consent actually provided by you or otherwise permitted by applicable law.

5. MOBILE NUMBER ACCURACY AND AUTHORIZED USE#

You represent and warrant that:

any mobile telephone number you provide to Saconde is accurate and current;
you are the subscriber, customary user, or otherwise authorized user of the telephone number provided;
you are authorized to provide any consent associated with that telephone number; and
you will not knowingly provide a telephone number belonging to another person without authorization.

You agree to promptly update your information if your mobile telephone number changes or if you are no longer the subscriber, customary user, or authorized user of a telephone number provided to Saconde.

If you believe your telephone number has been provided to Saconde without your authorization, contact Saconde at Hello@saconde.com.

6. MESSAGE FREQUENCY#

Message frequency varies and depends on factors including:

the messaging program in which you enroll;
the consent you provide;
your account activity;
your purchases;
your seller activity;
your consignment activity;
your buyout activity;
your authentication requests;
promotions;
security events;
fraud-prevention activities;
operational needs;
customer-support interactions;
legal or compliance obligations; and
other interactions with Saconde.

Marketing messages may be recurring.

Transactional, security, authentication, fraud-prevention, customer-support, and operational messages may be sent as needed in connection with your requests, transactions, account activity, security events, or use of the Services.

Saconde does not guarantee any particular message frequency, timing, or delivery schedule unless expressly stated in the applicable messaging-program disclosure.

7. MESSAGE AND DATA RATES#

Message and data rates may apply according to your wireless carrier, service provider, and mobile plan.

You are responsible for any applicable:

carrier charges;
text messaging fees;
data charges;
roaming charges;
mobile service fees; and
other charges imposed by your telecommunications provider.

Message and data rates may apply to messages sent to and received from Saconde.

Wireless carriers are not liable for delayed or undelivered messages.

You may opt out of receiving marketing or promotional SMS or MMS messages from Saconde at any time by replying STOP to an applicable message or by using another reasonable opt-out method made available by Saconde.

Where supported by Saconde's messaging systems, customary opt-out keywords may include:

STOP;
CANCEL;
END;
QUIT;
REVOKE;
OPT OUT; and
UNSUBSCRIBE.

Opt-out instructions are not case-sensitive.

Saconde will process valid opt-out and revocation requests as soon as reasonably practicable and within the time required by applicable law.

After submitting an opt-out request, you may receive one final non-marketing message confirming that your opt-out request has been received or processed.

An opt-out request applies to the messaging program, telephone number, communication category, or other scope identified by the request and applicable law.

Where required by applicable law, Saconde will honor reasonable requests to revoke consent communicated through other methods that clearly express the individual's desire to stop receiving applicable communications.

Opting out of marketing or promotional messages does not necessarily prevent Saconde from sending non-marketing communications that are necessary or appropriate to:

complete or administer a transaction you requested;
provide a requested service;
respond to an inquiry initiated by you;
communicate regarding an order, seller submission, consignment, buyout, authentication request, payment, payout, return, or other transaction;
authenticate your identity or account;
provide security alerts or one-time passcodes;
detect or prevent fraud;
investigate suspicious activity;
protect Saconde, its users, transactions, property, or systems;
provide legally required notices;
comply with applicable law, legal process, or regulatory obligations; or
otherwise communicate with you as permitted by applicable law.

You may separately manage certain communication preferences through your Saconde account, the Saconde mobile application, or other preference-management tools that Saconde may make available.

9. CHANGE, TRANSFER, DISCONNECTION, OR REASSIGNMENT OF MOBILE NUMBER#

You agree to promptly notify Saconde or update your account information if you:

change your mobile telephone number;
surrender your mobile telephone number;
deactivate your mobile telephone number;
transfer your mobile telephone number;
cease to be the subscriber or customary user of your mobile telephone number; or
otherwise lose control of a telephone number provided to Saconde.

If your mobile number is disconnected, deactivated, transferred, reassigned, or otherwise no longer under your control, any prior consent provided by you does not constitute consent on behalf of a subsequent subscriber, user, or owner of that number.

Saconde may use reasonable measures and third-party services to identify telephone numbers that have been disconnected, deactivated, transferred, or reassigned and may suspend or terminate communications to such numbers.

10. HELP AND CUSTOMER SUPPORT#

For assistance with an applicable Saconde messaging program, you may:

reply HELP to an applicable text message where available;
email Saconde at Hello@saconde.com; or
visit www.saconde.com.

Where applicable, automated HELP responses may identify Saconde, provide customer-support contact information, and provide instructions for opting out.

Support availability, response times, and available assistance may vary.

11. ELIGIBILITY#

To enroll in a Saconde marketing messaging program, you must:

be at least 18 years old or the age of majority in your jurisdiction, whichever is greater;
own, control, or be authorized to use the mobile device and telephone number used for enrollment;
be legally capable of providing the applicable consent; and
comply with applicable laws, carrier requirements, and these SMS Terms.

Saconde reserves the right to restrict, suspend, or terminate participation in a messaging program where reasonably necessary for security, fraud prevention, abuse prevention, legal compliance, operational purposes, or enforcement of applicable agreements.

12. THIRD-PARTY SERVICE PROVIDERS#

Saconde may use third-party service providers and technologies to facilitate, deliver, manage, analyze, secure, or support messaging and communications.

Such third parties may include:

SMS and MMS delivery providers;
telecommunications providers;
wireless carriers;
messaging platforms;
marketing platforms;
customer relationship management providers;
analytics providers;
customer-support vendors;
authentication providers;
identity-verification providers;
fraud-prevention providers;
payment processors;
cloud-service providers;
artificial intelligence providers; and
other technology and operational service providers.

Depending on the services provided, these parties may process information such as:

telephone numbers;
message content;
timestamps;
delivery information;
delivery status;
engagement data;
device information;
IP addresses;
account identifiers;
transaction information;
authentication information;
security information;
fraud indicators;
interaction data; and
communications metadata.

Saconde's collection, use, processing, disclosure, and retention of personal information is governed by Saconde's Privacy Policy and applicable law.

Third-party service providers may also be subject to their own legal obligations and, where applicable, their own privacy policies and terms.

13. AI, AUTOMATED SYSTEMS, AND COMMUNICATION ANALYSIS#

Saconde may use artificial intelligence, machine learning, automated technologies, analytics systems, monitoring technologies, and other computational tools in connection with communications and the Services.

Such technologies may be used for:

customer support;
message routing;
response assistance;
communication optimization;
fraud prevention;
security monitoring;
seller operations;
authentication workflows;
marketing campaigns;
personalization;
analytics;
quality assurance;
compliance operations;
dispute resolution; and
enforcement of applicable agreements.

To the extent permitted by applicable law and described in Saconde's Privacy Policy, communications and associated data may be:

monitored;
recorded;
retained;
transcribed;
analyzed;
classified;
summarized;
reviewed;
archived; or
otherwise processed.

Such processing may occur for purposes including:

quality assurance;
customer service;
employee or contractor training;
artificial intelligence system improvement where permitted and appropriately disclosed;
fraud prevention;
security;
legal compliance;
dispute resolution;
operational analytics;
service improvement; and
enforcement of agreements.

Nothing in this section authorizes Saconde to record telephone calls or other communications in violation of applicable consent or privacy laws.

14. PRIVACY AND DATA COLLECTION#

Information collected or processed through SMS, MMS, text messaging, and related communications may include:

telephone numbers;
message content;
timestamps;
delivery confirmations;
delivery failures;
engagement metrics;
device information;
IP addresses;
general geolocation indicators derived from IP addresses, telephone information, device information, or other permitted sources;
account identifiers;
authentication information;
transaction information;
seller information;
consignment information;
buyout information;
behavioral analytics;
fraud indicators;
security information;
opt-in records;
opt-out records;
consent records;
communication preferences; and
communications metadata.

Saconde may collect, use, process, retain, analyze, archive, disclose, or otherwise handle such information in accordance with:

Saconde's Privacy Policy;
applicable contractual agreements;
applicable law; and
valid legal process.

The Privacy Policy should be reviewed for additional information concerning Saconde's privacy practices, including applicable privacy rights.

Saconde may create, maintain, and retain records relating to messaging consent, enrollment, participation, communications, delivery, and opt-out or revocation requests.

Such records may include:

telephone numbers;
the consent language presented to the user;
dates and times of consent;
dates and times of revocation or opt-out requests;
IP addresses;
device information;
account identifiers;
form submissions;
checkbox selections;
electronic signatures;
screenshots;
source URLs or application screens;
campaign identifiers;
messaging-program identifiers;
message logs;
message content;
delivery records;
keyword responses;
consent-source information;
user-agent information; and
other evidence of consent, enrollment, participation, delivery, or revocation.

Saconde may retain such records for as long as reasonably necessary for:

operational purposes;
legal compliance;
responding to complaints or inquiries;
dispute resolution;
fraud prevention;
security;
enforcement of agreements;
establishment, exercise, or defense of legal claims; and
other legitimate business purposes permitted by applicable law.

Retention periods may vary depending on the nature of the information, the applicable messaging program, legal requirements, operational needs, and potential or actual disputes.

16. FRAUD PREVENTION, SECURITY, AND ABUSE#

To the extent permitted by applicable law, Saconde may:

monitor communications;
analyze messaging activity;
block or filter messages;
restrict messaging functionality;
suspend messaging access;
investigate suspicious activity;
verify identities;
authenticate users;
retain relevant records;
investigate suspected fraud, abuse, counterfeit activity, theft, account compromise, or other misconduct; and
cooperate with law enforcement, regulators, courts, payment processors, marketplaces, telecommunications providers, carriers, authentication providers, fraud-prevention organizations, insurers, and other appropriate parties.

Saconde may use messaging systems in connection with:

identity verification;
account authentication;
one-time passcodes;
fraud prevention;
transaction security;
counterfeit prevention;
payment security;
account recovery;
dispute investigation;
operational security; and
legal or regulatory compliance.

Saconde reserves the right to refuse, block, suspend, or terminate messaging functionality where reasonably necessary to protect Saconde, its users, third parties, property, transactions, systems, or legal rights.

17. NO GUARANTEE OF DELIVERY OR AVAILABILITY#

Saconde does not guarantee:

message delivery;
message timing;
uninterrupted service;
error-free operation;
continuous availability;
compatibility with every device;
compatibility with every carrier;
compatibility with every mobile plan;
delivery of time-sensitive messages; or
that messages will be free from delay, interception, filtering, blocking, or technical failure.

Message delivery and availability may be affected by factors including:

carrier limitations;
wireless coverage;
device settings;
device compatibility;
software issues;
operating-system settings;
messaging filters;
spam filters;
security systems;
internet connectivity;
telecommunications outages;
service-provider failures;
network congestion;
incorrect telephone numbers;
disconnected or reassigned telephone numbers; and
events beyond Saconde's reasonable control.

You should not rely exclusively on text messages for urgent, emergency, or time-sensitive communications unless Saconde expressly states otherwise.

Wireless carriers are not liable for delayed or undelivered messages.

18. PUSH NOTIFICATIONS AND OTHER COMMUNICATION CHANNELS#

Push notifications are not SMS or MMS messages and may be governed by separate device permissions, operating-system settings, application settings, privacy disclosures, and applicable terms.

If you enable push notifications for a Saconde mobile application, Saconde may send notifications concerning:

account activity;
transactions;
purchases;
orders;
shipping;
seller submissions;
consignments;
buyout offers;
authentication;
payments;
payouts;
security;
fraud prevention;
customer support;
products;
promotions;
events; and
other features or services.

You may generally disable push notifications through your mobile device settings, operating-system settings, or application settings.

Disabling push notifications does not necessarily affect SMS, MMS, email, telephone, in-app, or other communications.

Similarly, opting out of SMS marketing does not necessarily disable push notifications, email marketing, or other communication channels. Communication preferences may need to be managed separately for each channel.

19. LIMITATION OF LIABILITY#

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SACONDE AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO SMS, MMS, TEXT MESSAGING, MESSAGE DELIVERY, MESSAGE DELAYS, MESSAGE FAILURES, OR PARTICIPATION IN A MESSAGING PROGRAM.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SACONDE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO SMS, MMS, TEXT MESSAGING, OR A MESSAGING PROGRAM SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these SMS Terms excludes, restricts, waives, or limits any liability, remedy, or right that cannot lawfully be excluded, restricted, waived, or limited under applicable law.

This Section is subject to any additional limitation-of-liability provisions contained in other applicable Saconde agreements.

20. CHANGES TO THESE SMS TERMS#

Saconde may modify these SMS Terms from time to time.

Updated versions will be posted with a revised effective date or last-revised date.

Where required by applicable law, Saconde will provide additional notice or obtain renewed consent before materially changing the nature or scope of communications covered by a user's existing consent.

Your continued participation in a messaging program following the effective date of updated SMS Terms constitutes acceptance of the updated SMS Terms to the extent permitted by applicable law.

Changes to these SMS Terms do not retroactively expand the scope of consent previously provided by a user where additional consent is required by applicable law.

21. SUSPENSION OR TERMINATION OF MESSAGING PROGRAMS#

Saconde may modify, suspend, discontinue, or terminate any messaging program, feature, short code, long code, toll-free number, telephone number, or communication channel at any time, subject to applicable law.

Saconde may also suspend or terminate an individual's participation where reasonably necessary because of:

suspected fraud;
abuse;
unauthorized use;
security concerns;
legal or regulatory requirements;
carrier requirements;
inaccurate contact information;
disconnected or reassigned telephone numbers;
violations of applicable agreements; or
operational needs.

Termination of a messaging program does not affect rights or obligations that by their nature should survive termination.

22. GOVERNING LAW AND DISPUTE RESOLUTION#

These SMS Terms shall be governed by the laws of the State of New York, without regard to conflict-of-law principles, except to the extent superseded by applicable federal law or other law that cannot lawfully be waived.

Any dispute, claim, or controversy arising out of or relating to these SMS Terms, a Saconde messaging program, or communications sent by or on behalf of Saconde shall be subject to the arbitration, class-action waiver, dispute-resolution, governing-law, venue, and other applicable provisions contained in the Saconde Terms & Conditions or other agreement governing the user's relationship or transaction with Saconde, to the extent applicable and legally enforceable.

Nothing in these SMS Terms shall be interpreted to require arbitration where arbitration cannot lawfully be required or where no valid arbitration agreement applies.

23. SEVERABILITY#

If any provision of these SMS Terms is determined to be invalid, illegal, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law or, where necessary, severed from these SMS Terms.

The remaining provisions shall remain in full force and effect to the fullest extent permitted by applicable law.

24. NO WAIVER#

Saconde's failure or delay in exercising or enforcing any right, remedy, power, or provision under these SMS Terms does not constitute a waiver of that or any other right, remedy, power, or provision.

Any waiver must be in writing unless otherwise permitted by applicable law.

25. ENTIRE AGREEMENT AND RELATIONSHIP TO OTHER TERMS#

These SMS Terms constitute the agreement between you and Saconde concerning the messaging programs specifically governed by these SMS Terms.

Additional Saconde agreements, policies, disclosures, and consent language may apply depending on:

your relationship with Saconde;
the Services you use;
the messaging program in which you participate;
the transaction involved; and
the context in which you provided consent.

If there is a conflict between these SMS Terms and program-specific consent language concerning the scope of messaging consent, the more specific program-specific consent language will control with respect to that consent, except where prohibited by applicable law.

Nothing in these SMS Terms expands the scope of consent beyond the consent actually provided by you or otherwise permitted by applicable law.

26. CONTACT INFORMATION#

If you have questions about these SMS Terms, a Saconde messaging program, your communication preferences, or a telephone number you believe was provided without authorization, contact:

Saconde, LLC
521 W 26th St
Floor 5
New York, NY 10001
United States

Email: Hello@saconde.com
Website: www.saconde.com

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